Need Help in Element Connect Field Configuration

[Vikrant Yadav]

Hi Guys,

I am trying to create an element connect connected field. 

I have create Partner field(Text - Select list (single choice)) in which data is coming from Salesforce. This field is working fine, getting list of partner in dropdown field.

Now I have created another field Partner ID, to get selected Partner id in Partner ID field (Text - Read only), I have added Featch Data from API : query/?q=SELECT+Id,Name,ABC_Partner_ID__c+FROM+Account+WHERE+Name='$issue.customfield_10036'

and Template ${data.Id} to get ID of the selected, but it's not working throwing an unknown error. Anyone faces these issues. Kindly help in fixing this issues. 

[Monika Rani]

@Vikrant Yadav were you able to solve this problem? I am facing the same.

[Vikrant Yadav]

@Monika Rani  yes, it's fixed with the help of Element connect support team. 

${data.records[0].Id} 

[Elyes Gannoun [Elements]]

Hello @Vikrant Yadav ,

I'm Elyes, Elements Connect for Jira Cloud product manager.

This can be caused by several problems in the configuration. May I ask the project type (Jira or Jira Service Management) ? 

It can come from the dependency that's not understood, depending on which type of fields you created (Connected items or Custom fields) on our admin.

The easiest would be to create a ticket on our support platform, our team will assist asap :)

Looking forward to hearing from you,
Kind regards,
Elyes

[Vikrant Yadav]

Hi @Elyes Gannoun [Elements]  I am using Jira Software project.

Both are the custom fields.