Jira structures causing the jira performance issues/outages, any tips to point this issue

[Reddeppa]

Jira structures causing the jira performance issues/outages, any tips to point this issue

The logs shows many of this WARN 

2024-06-19 14:18:32,682+0200 Structure-Jobs58e8f0e6 Attribute-Thread#6 : Generating #479 (structure:57748) WARN xxxx [c.a.j.s.forest.gfs.AbstractTransformingForestSource] SecuredForestSource(ac9256c2)(GeneratingForestSource(1f7a21b3)(com.almworks.jira.structure.structure.AOBasedStructureManager$AOBasedForestSource@2db8d0cc)({"structureId":8401})) cannot acquire lock in 30000ms com.almworks.jira.structure.util.OtherThreadStackTrace: The lock is currently held by Structure-Jobs58e8f0e6 Generator-Thread#50 at com.almworks.jira.structure.util.Util.withLock(Util.java:1031)

and i wonder, how to point out which exact structure is causing the issue? which structure is held lock and why?

thankyou.

[Nicolas Grossi]

@Reddeppa If you have an active license my suggestion is you to contact support.atlassian.com

[Reddeppa]

Hi Nicolas, thanks very much for your response. Indeed we have active license, Will check with Atlassian.

[Nicolas Grossi]

@Reddeppa Also if you talking about the add on, this is the vendor portal: https://help.tempo.io/structure/latest/

Nicolas