How to fix the error : "Unable to retrieve addon module URL. Please check your specified module key.

[cjerbi]

Hello, 

I'm using confluence cloud and suddenly my screen struggled and lost control to confluence. 

Could you please help to solve the issue? 

Many thanks, 

Chaima JERBI

[Stiltsoft support · Accepted solution]

Hi @cjerbi ,

The mentioned issue was caused by the Table Filter, Charts & Spreadsheets for Confluence app: there was an update regarding the new API endpoints. 

The manual update of the app was the best solution but we immediately noticed the described behavior and fixed it.

Sorry for the inconvenience!

[Eidur Thorsson]

Same thing happened to me a few minutes ago.

[Eidur Thorsson]

Sorry didn't mean to hijack this issue and will create my own :)

[Melek Jebnoun_Vectors_]

Hello Chaima

Can you please provide more details about the problem?

You were using a particular App feature  ?? (based on the error you're having)

What do you mean lost control to confluence ? You can no more use it or access it ?

From what I understand there is a problem with an app you're using or that have actions on the view you're viewing.

Can you make sure that app is still installed ?

Thanks

[cjerbi]

I'm using confluence cloud used by my company. 

What do you mean lost control to confluence ? You can no more use it or access it ? --> I'm not anymore able to navigate in the confluence space even after refreshing many times the page same error is displayed..I'm really blocked!

What do you mean is an issue with an app, what should I do?

Thanks for your reply

[Melek Jebnoun_Vectors_]

Hey @cjerbi 

As mentionned by team Stillsoft it seems that it was related to their app update task that broke. Looks like things are back to normal after they noticed that!

Hope it's fixed for you :)

thanks