Allowing HTML in custom field description

[Andrea Pedrollo]

Hi everyone, 

One of our customers is having trouble with the markup in third-party custom field description.

Even after allowing HTML rendering from system configuration, HTML code snippets on third-party add-ons are only rendered in the ViewCustomFields page but not in create / edit issue screens.

I tried disallowing HTML in custom field descriptions, which should activate the Wiki Markup, but this is not rendered too.

Therefore, it appears clear that no type of text rendering is allowed with third-party custom fields.

There are a lot of discussions on HTML rendering in the Atlassian Community, but none of them seem to provide a solution to this particular issue. Has anyone faced it before? Do you have any workarounds, or tips for it's resolution?

Thank you in advance.

[Marc - Devoteam]

Hi @Andrea Pedrollo 

Renders on custom text fields are defined in the Field Configuration.

If it's a 3rd party add-on field, this could still not work. Then refer to the add-on support.

[Andrea Pedrollo]

Hi @Marc - Devoteam

thank you for your reply. 

We are Marketplace Partners and we provide support to the add-on, we were contacted by a customer raising this issue.

Are you aware of any documentation that provides information on how the dev team could solve this? I made a research and couldn't find anything regarding changes to be made to allow HTML rendering in the description.

[Marc - Devoteam]

Hi @Andrea Pedrollo 

This should be raised at Atlassian.

There is no option for HTML rendering on custom field by 3rd parties in the Jira setup.

You could raise your issue on the Atlassian Developers forum, https://community.developer.atlassian.com/ 

[Andrea Pedrollo]

@Paolo Mariotti