Streamline Access Management for JSM Customers: SSO with SCIM Provisioning

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Managing external customer access to your JSM service desk can be a challenge. It often involves juggling multiple login credentials and manually provisioning external customers to specific customer portals. Additionally, the lack of a secure login mechanism can result in spam tickets flooding your service desk. This can create potential security risks, leading to frustration for you and your customers.

Now, imagine a simpler approach where external customers access the JSM portal, using their existing IdP credentials.

Imagine a world without spam tickets and complex user management. With Single Sign-On (SSO), your customers can seamlessly access JSM portals, while you benefit from robust protection against spam ticket creation. This setup, when paired with automated customer management, can greatly enhance security and free up your team's time so they can focus on delivering great customer support.

The solution lies in SSO for JSM Customers and SCIM provisioning. By integrating these add-ons, you get simplified logins and automated user management for external customers. This streamlined process not only improves security but also enhances the experience for both your team and your customers.

Here’s how these two apps can make a difference for you: 

1. Effortless Login: External customers can access the JSM portal using their existing credentials from trusted identity providers like Entra ID, Azure B2C, Okta, or Google Workspace. This eliminates the need for separate JSM passwords, enhancing user convenience.

2. Reduced Administrative Burden: Automate customer provisioning based on your IDP directory. This frees up your team's time by eliminating the need for manual account creation and management for external customers.

3. Improved Customer Satisfaction: A smoother login experience and simplified access contribute to a more positive customer experience with your JSM service desk.

4. Improved Security: Secure your customer portal by mapping it with JSM organizations and IDP groups, ensuring that only authorized users can access it.

5. Real-Time Synchronization: Changes made in your IDP are immediately reflected in your JSM organization, ensuring access rights are always up-to-date.

6. Improved Efficiency: Streamline user onboarding and offboarding processes, minimizing administrative overhead.

7. Reduced Errors: Eliminate human error associated with manual user management for external customers.

Key Features of JSM SSO + SCIM Integration:

• Seamless SSO integration: Ensure secure access to your customer portals from wherever your users are located. SAML/OAuth SSO for JSM Customers is designed for enterprise user/customer management and scalability. 

• Multiple IDP & SSO Protocol Support: Our solution supports various Identity Providers (IDPs) and SSO protocols, including SAML and OAuth, ensuring seamless access across different identity platforms. 

• Organization Mapping: Automatically group customers into organizations based on their email domain and IDP groups, simplifying the assignment process and saving time as well as effort.

• Portal Access Mapping: Control access to multiple portals using customers' email domains and IDP groups, ensuring only authorized users can access the designated portal, thus enhancing security and access control.

• User Access Auditing: Gain valuable insights into user login activities, such as IP addresses and portal IDs. Monitor and audit SSO performance and security metrics to make informed decisions.

• Real-time provisioning: Automatically update your customer information whenever changes are made in the Identity Provider. This feature streamlines administration and enhances user convenience. 

• Automated Deprovisioning: - automatically remove external customers from the customer portal when they are removed/deactivated from the Identity Provider (IdP). This eliminates the risk of lingering access and ensures a smooth, secure offboarding process.

Implementing SSO and SCIM provisioning can transform your JSM customer access experience. Simplify logins, enhance security, and free up your team's time to focus on delivering outstanding customer support!

Interested in a demo or have questions? Leave a comment or raise a ticket – I'm here to help and would love to hear from you!✌️