Stop Overpaying: How to Eliminate Unused JSM Agent Licenses

[Mahima_miniOrange_SSO]

Managing licenses for Jira Service Management (JSM) can be a costly affair, especially when agent licenses are not utilized to their full potential. Often, organizations find themselves paying for licenses that remain unused, leading to unnecessary expenses.

The Cost of Unused Agent Licenses

Agent licenses for JSM can be quite costly, especially when assigned to users who aren’t actively utilizing them.

Imagine having 30 agent licenses, but only 25 agents are actively using them. This means you're paying for five unused licenses, which can accumulate to significant costs over time.

The Solution: Remove Inactive Agents

One effective strategy to manage these costs is to periodically review and remove agent access for those who have been inactive for an extended period. 

For instance, if an agent has not used their JSM license for the last 'x' days, you can revoke their access. This action does not affect their user license for Jira, only their agent access for JSM.

By reclaiming these unused licenses, you can reassign them to active users, resulting in substantial cost savings for your organization.

Cost Savings Examples

Let's break it down with some examples:

Standard Plan:

• Scenario: You have 30 agent licenses, but only 25 are actively used.

  • Cost for 30 agents: $9,100 approximately.

  • Cost for 25 agents: $4,900 approximately.

  • Savings: $4,200 annually.

How It Works: By removing access for the 5 inactive agents, you reduce your annual cost from $9,100 to $4,900, saving $4,200 each year.

By optimizing your agent licenses and ensuring only active users have access, you could save a significant amount of money. In larger organizations with many agents, these savings can be even more substantial.

Premium Plan:

• Scenario: You have 70 agent licenses, but only 50 are actively used.

  • Cost for 50 agents: $22,500 approximately.

  • Cost for 70 agents: $44,000 approximately.

  • Savings: $21,500 annually.

How It Works: By removing access for the 20 inactive agents, you cut your annual cost from $44,000 to $22,500, saving $21,500 each year. 

Additionally, if you need to add more active users as agents, you can remove access from those who are not using it actively and reassign the agent licenses.

Implementing auto-removal with Bulk User Management

Our Deactivate Inactive Users & Bulk User Management application makes it easy to identify and remove inactive agent licenses in a two-step process:

• Identify agents who have been inactive for a specified period with the help of a scheduler which runs everyday in the app.

• Remove their JSM agent access without affecting their Jira user license.

You have the freedom to reassign the freed agent licenses to users as per your requirements.

Conclusion

By efficiently managing your JSM agent licenses, you can reduce unnecessary expenses and allocate your budget more effectively. Using tools like the miniOrange Jira Bulk User Management application can help streamline this process, ensuring you only pay for what you need and achieve significant cost savings for your organization.

Start optimizing your JSM licenses today and watch your annual licensing costs decrease!

Write to me on mahima@xecurify.com or info@xecurify.com for demo or any queries!