Hi Charles,
Can you please update to the latest version and check if you see in the Directory column "External" and "Internal" values. If you still have the problem, send me more information (Jira Version, How Many LDAP directories do you have, ... ) and i will check that out. You can use this link: https://yassinbennaceur.atlassian.net/servicedesk/customer/portal/3
Regards
Yassin
Hi, Yassin
I was looking to solve this functionality, install this app, but the whole state table like: Never Login, Inactive, etc, reports zero users in all cases. My Installation is on Jira Server, version v8.3.3, Ms Active Directory / Jira database in SQL Server
From already thank you very much for your time
Hi Daniela, can you install the latest version and run the scan again. If you can send me your console log after loading the page, I will analyze it and contact you back.
You can create a support ticket here: https://yassinbennaceur.atlassian.net/servicedesk/customer/portal/3 and send me more infos.