Our story begins with Brian an expert Jira administrator working and servicing Jira environments for almost 10 years. Unfortunately, one morning Brian got to work finding out that their Jira environment had a lot of deleted issues from multiple projects which affected filters being used by other employees. An employee deleted it mistakenly and now the task of recovering or fixing the problem rests on Brian’s shoulder as the Jira administrator.
What can Brian do to fix the problem?
Use Brian’s redundancy plan for such a scenario.
Contact Atlassian Support.
Blame the employee so they feel guilty knowing they caused a problem.
Find answers on Community
We all know when an issue is deleted on Jira, it is completely gone and cannot be recoverable. Having this knowledge in mind, Brian should have a pack of tricks up his sleeve being an expert. Luckily enough Brian did have a strategy and was using Backup Projects for Jira not only to keep copies of entire projects but to have snapshots of their entire Jira site daily. All Brian has to do now is restore the deleted projects or issues and create an incident review explaining what happened and how this incident was prevented.
The moral of the story, be like Brian and always ensure that you back up your Jira site because unfortunate events do happen and you don't want to be firefighting. Our app provides a free Jira Cloud backup automation and if you’re like Brian you should consider backing up each project as well.
Download our app and configure it to your specifications. You can follow this discussion on Backup Jira Cloud via UI easily, so you know how to use the Jira Cloud backup automation for free.
