How to Use the Manager Attribute for Approvals in Jira Service Management?

Elena Zanchetta_Communardo
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January 29, 2025

Hello there!

Managing approvals in Jira Service Management can be time-consuming, especially when dealing with complex workflows. Our latest video explores how you can use the manager attribute from User Profiles for Jira to automate the approval process, ensuring that requests are routed directly to the right person without manual intervention.

This feature allows Jira users to include the manager's custom field as the source for the approver, adding an approval stage to the workflow. This ensures that the work is approved by the manager before it moves forward, improving efficiency and reducing delays.

This video is ideal for Jira administrators, ITSM teams, and project managers looking to improve approval processes and operations.

Have you implemented this feature in your Jira workflows? Share your experiences and insights in the comments!

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