How to Speed Up Jira Issue Resolution 🔥

[Elena Zanchetta]

Hello there!

Is your team wasting time looking for contact details when dealing with Jira issues? You're not alone—this is a common problem for many teams.

 Problems:

• Spending too much time searching for user contact info across different systems

• Delays in fixing issues because of missing information

• Miscommunication between team members

The Solution:
One company solved these problems by using the User Profiles for Jira Cloud app, which connects Microsoft Entra ID to Jira. With this setup, essential details like job titles, contact info, location, and department are shown directly in each Jira issue—saving their team time and effort.

For example, when handling requests from different regions, the app automatically shows the reporter's location. This helps teams quickly assign issues to the right department or region, speeding up the resolution process.

Key Benefits: 

✅ Faster Workflow: Access user details instantly in Jira
✅ More Productivity: No need to search in different systems
✅ Better Teamwork: Complete info makes communication easier

Teams saw faster issue resolution because they had all the information in Jira. By automatically showing job titles, departments, and other details, this app helps teams work quicker and more accurately.

If your team is facing similar problems, try User Profiles for Jira. 

💡 Find Out More: https://www.communardo.com/knowledge/blog/providing-extra-user-information-in-jira-for-smoother-work-processes/