Inoapps, a leading Oracle partner, faced a common yet critical challenge: an ITSM process plagued by manual operations, data silos, and inefficiencies. With teams operating across different platforms, managing service requests, tracking incidents, and ensuring data consistency became increasingly difficult. The lack of automation led to delays, increased workload, and potential service disruptions.
The Challenge: A Disjointed ITSM Process
To streamline its IT service management (ITSM), Inoapps needed a solution that could seamlessly integrate Jira Service Management (JSM) with ServiceNow—a setup that would enable automated workflows, eliminate manual tasks, and ensure real-time data synchronization.
The Solution: Getint’s Seamless Integration
Enter Getint, a robust integration platform designed for enterprises seeking smooth cross-platform data flow. Inoapps leveraged Getint’s no-code integration between JSM and ServiceNow, enabling:
- Two-way data synchronization – ensuring incidents, requests, and changes were mirrored across both systems in real-time.
- Custom field mapping – allowing precise data structuring to meet Inoapps’ ITSM requirements.
- Automated workflow execution – eliminating the need for manual updates and reducing errors.
Unlike other integration tools, Getint provided Inoapps with full control over configurations while ensuring compliance and security.
The Results: Efficiency Unleashed
The impact of the Getint integration was immediate and measurable:
- Minimized manual tasks – Teams could now focus on strategic initiatives rather than repetitive data entry.
- Real-time visibility – Faster response times with up-to-date incident tracking across platforms.
- Seamless collaboration – IT teams using different systems could work together effortlessly without switching tools.
- Scalability – A future-proof integration setup that could evolve with Inoapps’ growing needs.
Why Choose Getint for Your ITSM Integration?
For companies facing similar challenges with JSM, ServiceNow, or other platforms, Getint offers a reliable, scalable, and secure integration solution. Our platform is designed for:
- Enterprise-grade security – Fully compliant with industry standards.
- No-code configuration – Set up without deep technical expertise.
- Flexible customization – Tailor integrations to fit unique workflows.
Ready to Transform Your ITSM?
If your IT teams struggle with fragmented workflows, Getint can help. Explore how our integrations can bring efficiency to your organization. Let’s talk! 🚀
📌 Read the full case study here: From Manual Chaos to Seamless Automation – Inoapps' ITSM Transformation with Getint
