I had the below inquiry today from a co-worker and I can't seem to find anything useful regarding this topic, is there a way to log time to a resolved issue without having to re-open it for a limited time so the devs can log their time? also we want to avoid having a special issue for logging time for this special occasions as well.
"We had a ticket today that multiple devs spent time researching the issue. The ticket was resolved and closed by Ops very quickly, so we are not able to log time to it even though it was today. Is there a way to correct this type of issue when it’s the same day to allow for accurate time reporting? As of right now we have to log our time to another ticket which does not accurately reflect the time spent."
Thanks!!
Tomislav thanks for the quick answer, this was the issue,
Thanks !
You can log time under closed tickets for tempo timesheet. But it is not recommended. Since the efforts are ongoing, ideally it is should be in open status.
If you want to stop logging time for specific time across all, tempo has period management to lock period for the users.
Are you doing this on Jira ou JSM? I use Tempo with Jira and am able to log time after a Bug is resolved, there is no restriction to what you can log time.
I checked our configurations but could not find any restriction related to this either.