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πŸ‚πŸŽƒ Apptoberfest discussion: Apps for ITSM πŸ’¬πŸ’»

Kelsey Van Scoy
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 10, 2023

Hi Community! It’s time for the second discussion in our Apptober festivities: πŸ’¬ Apps for ITSM πŸ’»

Atlassian Marketplace Partners offer plenty of powerful IT Service Management apps to help teams work better together to deliver high-quality support experiences.

What we want to know is, what are your favorite apps for ITSM and why? What problems do your favorite apps help solve?

Let us know in the comments belowπŸ‘‡

Not sure what Apptoberfest is? Learn more here πŸŽƒ

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Dave Mathijs
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 10, 2023

Hi @Kelsey Van Scoy 

Here are a few of my favorite ITSM apps:

Extension for Jira Service Management

  • Restrict visibility for portals, fields, request types to groups (DC)

Rich Filters for Jira Dashboards

  • Slice & dice real-time data in Jira dashboards
  • Apply quick filters

Tempo Software

Decadis

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Andy Gladstone
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 10, 2023

My favorite ITSM app is Scroll Viewport for Confluence

Wait ITSM + Confluence? Do those even go together!?

Of course they do. Being able to provide documentation to end-users and customers that lives in Confluence but needs to be consumed outside of the user list is 100% an ITSM activity!

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Dave Liao
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 11, 2023

I second @Dave Mathijs (and not just because we're both Dave's) on:

  • Extension for JSM - the killer feature? Syncing JSM Orgs and Jira groups (which is less of a big deal now that later versions of JSM Data Center - 5.9 and onward - let you share requests with Jira groups!)
  • Rich Filters for Jira - on-demand, filter one or more dashboard gadgets. It's powerful for operational teams, and for reporting purposes.

And I'll add:

  • Refined for JSM - killer feature: permission individual sections of a Customer Portal to specific Jira groups. It's magical. Also make custom sections with custom content.
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