💡 What if you could take your IT services in JSM to a whole new level?

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Have you heard about XLAs?

In today's world of service delivery, businesses aim to go beyond just meeting customer expectations. Service Level Agreements (SLAs) have been the go-to way to measure performance, but now there’s more focus on how customers actually feel. That’s where Experience Level Agreements (XLAs) come in. They offer a fresh perspective by focusing on the quality of the customer’s experience, making them just as important, if not more, than traditional SLAs.

Elements Pulse is the marketplace app dedicated to customer experience in Jira Service Management. It gives you the right insights to elevate your IT service quality.

With Elements Pulse you’ll be able to:

⭐ Align your IT services with business goals and user needs

⭐ Continuously improve the experience delivered by your IT service team by accessing data-driven insights and user feedbacks

⭐ Integrate with your SLAs for comprehensive global view of your performances

You will benefit from exclusive features:

🎨 Customizable surveys (CSAT, NPS)

🎨 Daily analytics

🎨 Objectives setting on specific metrics

🎨 A global experience score

And much more!

Try Elements Pulse for free here

Want to dive deeper into improving IT service quality?

Check out Alex Ortiz’s video to learn how to effectively integrate XLAs and boost customer satisfaction in Jira Service Management.

Check out the video here.

Want to assess your IT services and discover your Global experience score?

Check it out now for free