Customer Story- How MRI Software Enhanced Its Processes with Automated Release Notes and Reports App

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MRI Software, a global leader in real estate technology, has been at the forefront of delivering innovative solutions for nearly five decades. Catering to commercial and residential markets worldwide, MRI empowers businesses with tools for property management, accounting, and analytics. In 2024, MRI Software adopted the Automated Release Notes & Reports app for Jira (ARNR) app to streamline its release management process. By automating the creation and distribution of release notes, MRI addressed persistent challenges in its APAC operations, enhancing efficiency and ensuring seamless communication. This case study highlights the challenges, solutions, and benefits of implementing ARNR.

The Challenge: A Time-Consuming and Error-Prone Process

Prior to using the Automated Release Notes and Reports app, MRI Software manually collected and formatted data from Jira, Confluence, and Git, which resulted in errors. Release Managers spent hours creating release notes, while Product Owners and Managers were distracted from planning and ensuring product success.

As Biancha, Release Manager at MRI Software, said, "Before implementing ARN, our primary challenge was the time-consuming process of creating, editing, curating, and distributing release documentation. This task diverted valuable time from our Product Owners and Product Managers, affecting their ability to focus on planning, customer meetings, and ensuring successful releases."

The mistakes in the process led to inaccurate release notes, missed deadlines, and frustrated stakeholders.

The Solution: Leveraging Automation and AI

To overcome these challenges, they integrated the Automated Release Notes & Reports app for Jira —our robust solution which is tailored to simplify and enhance the release management process. Some of the key features which contributed are listed below:

• Automation of Release Notes Generation: It simplified the release notes creation process, reducing manual effort and allowing terms to concentrate on strategic tasks.

• Versatile Formatting Options: It offered customisable styles that integrated seamlessly into a variety of workflows.

• User-Friendly Interface: Its drag-and-drop functionality enabled users of all skill levels to use it.

• Set-and-Forget Templates: Pre-designed, customisable templates allowed them to create professional notes quickly and easily.

• Automation Rules: Ensured that comprehensive notes are distributed to stakeholders in a targeted and streamlined manner.

The Results: A Transformed Release Management Process

Since implementing the Automated Release Notes and Reports app in 2024, MRI Software has significantly improved its release management process, resulting in notable gains in efficiency and accuracy. The app streamlined 22 Jira projects and 25 products across APAC, saving 394 hours and significantly increasing team productivity.

 Here are the key improvements:  

• Time Savings: Now, tasks that used to take hours to complete are finished in minutes. 

Example: “Releasing brief creation now only takes a few minutes, compared to an hour per release in the past. Generating individual PDF release notes, which used to take 1.5 hours, now takes less than 2 minutes.” 

• Error Reduction: Automating the release notes process significantly reduced human error, resulting in more precise, thorough, and consistent documentation.  

• Improved Performance: Automation allowed teams to focus on more valuable tasks. 

Example: “Notifications from Microsoft Teams, which used to take 20 minutes to prepare, are now completely automated.”

• Branding Consistency: Automated Release Notes and Reports ensured consistent professional branding across all Jira projects, improving the visual and structural quality of release documentation.  

Delivering value to customers and advancing strategic goals is what really matters, and Automated Release Notes and Reports enabled MRI Software's teams to concentrate on these tasks. 

Improving User Experience: Seamless, Customisable, and Efficient

With its user-friendly interface and customisable templates, the app has improved workflows and the user experience. Teams were able to easily create release notes, and automated distribution ensured that stakeholders received them on time. 

This enhanced transparency, collaboration across departments, and gave teams a simple, efficient tool to meet their specific needs.

Future Prospects: Growth Strategies for 2025

The success of MRI software with the Automated Release Notes and Reports app in the APAC region has paved the way for future expansion. In 2025, our company intends to roll out the ARNR plugin throughout its North American and EMEA regions. 

This expansion will enhance global release management capabilities by building on the efficiencies and improvements already achieved in APAC.

Conclusion

The Automated Release Notes and Reports app has significantly streamlined MRI Software's workflows, boosting productivity, saving time, and minimizing errors. By automating repetitive tasks, their teams could focus on strategic objectives and delivering more value to customers.

If your teams are facing similar challenges and looking for ways to enhance release management, this app could be the solution you need.

Empower your team to achieve greater efficiency and accuracy, just like MRI Software did. Try the app today.

For a deeper dive into the success story, read the full case study here.