Automation Challenges in Employee Onboarding

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One of the core workflows in HR Service management is Employee Onboarding. Onboarding not only acquaints new employees with company’s culture but also offers organizations a unique opportunity to provide exceptional service. Yet, all too often, this is treated as a mere IT implementation rather than a chance to deliver excellence.
It all starts with a task, well a whole bunch of tasks!

For simplicity, let’s break it down:

• Candidate fills out a form with personal details, asset preferences e.g laptop and HR specific information benefits, opt-ins etc
• Based on the role and location, HR business partner have to complete a list of tasks to have the candidate get ready for day 1
• Approvals based on the task type and rules configured. e.g Employee needs a higher configuration laptop
• Synchronizing candidate data with HRIS system e.g Workday

Like any project management, the above steps require management visibility, monitoring, communication and collaboration.

Visualizing the onboarding process within a typical enterprise reveals a web of system integrations, workflows, and approvals. Surprisingly, even with these complexities, the majority of organizations still rely heavily on email communication for managing onboarding processes.

While the initial focus should be in managing the tasks in one place (Jira Service Management is no brainer here), true enablement is achieved if certain steps can be automated. Automation can get complex because this requires native integrations to HR systems. We strongly feel reducing the complexity of the integrations will enable HR business partners to provide a much better onboarding experience.

If you find this useful, please consider joining our upcoming webinar on the topic “Actionable Steps to Automate HR Service Delivery”. We’d love to hear your experience on using JSM for employee onboarding.

Disclosure: I'm part of Onward. We are the developers of OnLink.