Assignment handoff and return

[Gary Carroll]

I'm trying to identify if there is a way to hand-off assignment to someone and when complete the assignment returns the the original person.

When a ticket gets assigned to a developer, sometimes the reporter did not supply enough information for the developer to complete the work. When this happens we want the developer to "Request More Information" (which is a status). The assignment can always return to the Reporter but once the Reporter completes the task and supplies more information we want the assignment to return to the developer. Currently that is usually a different group and the reporter does not have permission to just assign that developer.

How can we develop the workflow or utilize another feature to satisfy the "request for more information" and allow the developer to continue working without reassignment.

Thanks
Gary C.

[Nic Brough -Adaptavist- · Accepted solution]

We do exactly that. The core process (it's a bit more complex than this, but our exact details don't matter)

We have status "in progress" with a transition to "Awaiting information". There is a post-function which does "assign to reporter". (From memory, that's in the Jira core). The second transition is back again, with a post-function of "assign to last developer". We use the "JIRA Misc Workflow Extensions" to provide that post-function. It works really well, and doesn't need the person responding to the "we need more info" to have assign permissions!