Atlassian is still looking to talk to customers who received 'non-technical' help from Atlassian

[Daniel Kaufman]

Hi Atlassian Community!

Danny here again! I am a designer working with Atlassian support

Have you ever reached out to Atlassian for any non-technical related questions? Maybe you had a question about a bill, or needed help with account management, or had a licensing question? If so, we are interested in getting your perspective and feedback about your experience.

I am reaching out to you all because my team is looking to learn more about how we can improve Atlassian's non-technical support experiences 

If this fits your description, and you are willing to give us some of your time for a thank you gift, please fill out this short questionnaire and a member of our team will reach out to you for more information. 

Hope to hear from you soon!

Danny 

[Liam Green]

Hi @Daniel Kaufman 

I've filled out the questionnaire and not had any response.  When should I expect to hear from you?

Thanks, Liam

[Inayat Nahvi]

Hi @Daniel Kaufman

Same here.   I completed this one and another questionnaire at https://community.atlassian.com/t5/Feedback-Forum-articles/We-want-to-talk-to-admins-Atlassian-research/ba-p/1473884.   How long typically do you allow for feedback before reaching out?

Thanks, Inayat.

[Inayat Nahvi]

@Liam Green , did you ever hear back? 

@Daniel Kaufman , do you notify everyone who completes the questionnaire if they are selected or not?

[Daniel Kaufman]

@Inayat Nahvi yes, we have already conducted this research -- we wish we could talk to everyone. Thank you, for your interest.