Atlassian’s EAPs in a nutshell. Should you participate?

Inna Gordin September 18, 2023
Atlassian undoubtedly values customer feedback and collaboration. Atlassian's Early Adopter Programs (EAP) have been a sure way to get users' direct feedback about new features, improvements, or products. 

Early adopter programs come with many benefits to Atlassian and customers but also some challenges that participants should be aware of.

Atlassian's Early Adopter Programs in a nutshell

  1. Iterative feedback loop
    The primary purpose of the EAP programs is to let users try out new features or products before they're widely released. This allows Atlassian to receive feedback, refine, and ensure a better overall user experience when the feature or product officially launches.

    As feedback is received, features can change, disrupting some teams' workflow. Not all your suggestions will make it into the product. Atlassian needs to balance the feedback it receives to ensure it's acting on insights that align with its broader vision and the needs of its wider user base.
  2. Target audience
    Atlassian's EAPs often aim at existing customers familiar with their products, in a specific role (for example, Admins or End-users), and can provide constructive feedback. These users are often vested in helping Atlassian improve because they rely on these tools for daily work.
  3. Benefits to users
    Participants can experience the latest features ahead of the broader user base. This can give you a competitive edge, particularly in industries where agile project management, software development, or collaboration are essential. You often also get a direct line to Atlassian's product teams.

    Note that since early adopter versions of software can differ from stable releases, Atlassian might lack proper documentation specific to these releases. 
  4. Requirements-based participation
    Users can request to join an EAP, and Atlassian reserves the right to accept or reject your participation. You will be provided with instructions on the details of the program. Usually, by signing up for the EAP, you’d have to acknowledge the Atlassian Cloud Terms of Service, the Atlassian Privacy Policy, and the EAP products' use. The EAP products are considered “Beta Versions” and are subject to applicable terms, conditions, and disclaimers. 
  5. Risk-free testing
    Atlassian usually allows participants to opt out of the early adopter program and even roll back changes if they feel it's not right for them. This flexibility ensures that you never feel trapped in a version of a product that might still have bugs or isn’t suitable for your specific use case.

    Note that early versions of software may have bugs or other issues. You need to be willing to tolerate some level of instability or unpredictability.
  6. Transparent communication
    One of Atlassian's core values is "Open Company, No Bullsh*t." Staying true to this, the company maintains an open communication channel with its early adopters, updating them on changes, listening to their feedback, and addressing any concerns. You'll collaborate directly with Atlassian product teams to share immediate feedback. Furthermore, you'll likely receive an invitation to a private Community group, offering an exclusive platform for your insights.

Interested in participating in an EAP?

To join Atlassian's EAPs, you can monitor community updates for product-specific announcements. For example, Jira or Confluence groups publish EAP invites often. This community site is your best bet!

You can browse and narrow down Product News results using the EAP tag (here is a shortcut) - our site sources EAP news from the Atlassian Community to make this process easier. 

Additionally, consider subscribing to apps4agile monthly news digest; besides essential updates and valuable insights, we feature a curated list of recent Early Adopter Programs. Note: while highlights many interesting EAPs, not all EAPs released by Atlassian will be covered.

By collaborating closely with its users, Atlassian can create products that resonate more deeply with their needs, ensuring long-term success and customer satisfaction. But most importantly, you and your company can benefit from exploring new features early and staying in the loop.



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