Unable to map "Initiative" issue type to Portfolio hierarchy level

[David Chang]

Hello,

I'm running into issues mapping an issue type to a custom Portfolio hierarchy level.

I first created the issue type ("Initiative") by following these instructions:

https://confluence.atlassian.com/adminjiraserver073/defining-issue-type-field-values-861253235.html

and associated the "Initiative" issue type with the Default Issue Type Scheme.

Following the instructions provided here:

https://confluence.atlassian.com/jiraportfoliocloud/how-to-create-a-new-hierarchy-level-in-portfolio-for-jira-941618926.html

I created a new hierarchy level by clicking the "Create Level" button. However, when I went to the dropdown to select the "Initiative" issue type, it wasn't an option and a deterministic list of other issue types were displayed.

Issue Type: https://imgur.com/tACbR3M

Hierarchy Configuration: https://imgur.com/g5EtYQK

Any help would be greatly appreciated!

[Earl McCutcheon · Accepted solution]

Hi David,

On the Hierarchy mapping page only 6 issue types are visible in the drop down at any given time, but there is a scroll option.  Just to verify can you scroll down in the mapping dropdown to see additional issue types? 

Let me know if this is the case.

Regards,
Earl

[David Chang]

Thank you Earl,

I did not see that the dropdown was a scrollable div. I found the issue type just fine after scrolling!

David