Creating an Epic on Jira Portfolio and committing change gives a warning that you need permissions t

[Kasturee]

Good day

We are currently using Jira Portfolio V3.7.0.

A user without the Schedule Permission on a Jira Project tries to create an Epic in this Project from a Portfolio Plan and tries to commit the change to Jira but gets a message saying changes cannot be saved. A warning triangle appears next to the issue on the Review Changes Page and displays message "Make sure that you have Permission to rank issues". User does have the "Create Issue" permission on the Project.

The issue still gets created in Jira but still remains on the "Review changes" page showing the "Rank" under what's changed.

Why does the issue still remain on this page even though it's been created in Jira?

[Dave · Accepted solution]

Hi @Kasturee,

I think that @Walter Buggenhout has made a good suggestion for the reason the change isn't being saved, but to provide some context on what's happening there are actually multiple operations that happen when a new issue is created from a plan ... the issue is first created and then other attributes are set. So it looks like part of the operation is completing but because the ranking change is failing it still remains as a pending change. It's definitely worth looking at the permissions, however I also noticed that you're on quite an old version of Portfolio and would recommend upgrading to a more recent version. IIRC we did have a few problems with the review changes and commit process and it's possible that we might have ironed some things out by later releases (the latest version is 3.29.6)

Regards,

Dave 

[Kasturee]

Thanks Walter, Dave for the feedback. We will look at upgrading sometime in the near future. The user does have the edit issues permission.

In the mean time, if I discard the issue from the Review changes screen, would that have any negative effect on the issue created in Jira?

[Dave]

No, if you discard any changes from a plan it will have no impact on the issue in Jira... ultimately the "source of truth" is the issue data in Jira, not the plan.

Regards,

Dave

[Kasturee]

Awesome, thank you.

[Walter Buggenhout]

Hi @Kasturee,

Does the user have edit issues permission? Ranking requires an update to the issue in the background. 

[Kasturee]

Hi. Yes. User does have edit issues permission.