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A ticket was created by another IT officer, but shortly after the ticket was created a surge of the same ticket continued to duplicate over 83+ tickets. I am very new to Jira Service Desk and am currently looking at solutions but am not able to find one that is based on my issue.
I think you've posted your question in the wrong category. It sounds like a Jira Service Desk question but it's posted under Advanced Roadmaps.
Try here - https://community.atlassian.com/t5/Jira-Service-Desk/ct-p/jira-service-desk
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