Send a custom email on issue resolve as post function (scriptrunner). Comments in other languages?

I have a code for sending a custom email as post function with scriptrunner. When the agents add comments, the code shows the mostRecentComment. When the comments are written in Greek language, nothing appears. Is there anything that i can add to my code in order to support Greek language?

<% if (mostRecentComment)
out << "<b><i><font color=red>${mostRecentComment}</font></b></i>"
%>

When the issue is open and agents add comments, Jira send an email (default settings) and all Greek comments are shown correctly. Maybe scriptrunner works differently.

1 answer

0 votes

I never tried this, but make sure that your code is capable of handling UTF-8 otherwise the characters may not render at all. Also, any language pack required to render Greek language?

Hi Claudio, thanks for the reply. I managed to solve it by moving my post function after the fire of the last event and changed my code as shown below:

<% if (mostRecentComment)
out << "<b><i><font color=red>" << mostRecentComment
%> </font></b></i>

Claudio Ombrella Community Champion Jan 26, 2018

Good!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

820 views 3 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you