Remove assigne user from reqest participants field

Question

Hello I am looking for a solution on how to delete a person assigned in a linked issue from the Request Participants field using groovy.

When a customer sends a request by e-mail to the HelpDesk, he often includes a person who is then assigned to a cloned issue in another project

As a result, the person to whom the issue has been assigned receives two types of notifications. Those from the project and those for the customer.

These issues are copied by the automation, not manually. And the person who is assigned to this task is chosen from the cascade list. I am looking for a solution how to remove from the Request Participants field of the user selected in the cascading list.

Bartosz Ornatowski · Answer

Hi Tomasz,

Thank you for your question.

You can delete a person assigned to a linked issue from the Request Participants field programmatically.

Please refer to the following REST API documentation: https://docs.atlassian.com/jira-servicedesk/REST/3.12.0/#servicedeskapi/request/{issueIdOrKey}/participant

Thank you,
Jira Service Desk