Do you need to improve handling customer requests to be more efficient and effective with Jira Service Management? It means that you need to implement customer and organization management. Why? Because JSM is not a complete ITSM solution and has its paint points that can be crucial for customer support experience.
❌ JSM MAIN PAIN POINTS:
- No space to store additional customer and organization information
- No attributes for customers in Jira Service Management
- No import of customers or organizations from the file or external tool
- It's not possible to easily check which organizations the customer belongs to
- Poor overall support for customer and organization management
Those can be limited and fight with customer and organization management which exactly means boosting the customer support experience and agents' work.
✅ Why is COM so important in a JSM?
- To have control over customer accounts
- Easy way to find data about customers and organizations
- To easily add customers or their attributes in bulk (do you want to do it manually for 5k customers?)
- To easily add customers to organizations or assign them to projects
- Customer data can be part of the workflow in Jira when you have a broader vision of your process
How to implement it in your organization, and why is it so essential? How can it change your support process and boost ticket-solving?
All the answers you can get 👉 here 👈
Appsvio is going to describe it inside and out with the Communardo Team.
⏰ Thursday, January 26th, at 4:00 PM CEST sharp
🚀 How to boost the quality of handling requests in Jira Service Management
all with real cases and practical experience of experts: Maria and Chris 📌
🎟 Save your spot for free.
If you can make it, submit anyway, get the recording with a presentation, and watch it at your convenience.
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