Generate new content using Rovo
15 min
By the end of this lesson, you'll be able to:
- Write work item details and comments using Rovo
- Create new content or action items using Rovo
- Draft responses to customers in Jira Service Management
- Create and define your work items using Rovo
Use Rovo to generate and improve your writing
Getting started with writing can be challenging, as it often requires organizing information and deciding how best to communicate ideas. You can use Rovo to generate content and produce initial ideas or draft materials on a chosen topics.
AI features in Atlassian applications are designed to support everyday productivity and collaboration.
- In Jira, they can assist with drafting user stories, summaries, and comments.
- In Jira Service Management, Rovo can help update tickets with more complete information, which may streamline workflows and improve response times.
- In Confluence, it can be used to quickly draft pages or blog posts, making it easier to create and share information.
Overall, these Rovo capabilities aim to make project management and documentation tasks more efficient.
👇 Click the tabs below exploring different use cases of Rovo.
👉 For example: Mohan wants to create a survey for customers in Confluence but is feeling stuck. He gives Rovo the prompt “write a list of 10 survey questions for customers that ask about search and navigation features on a website.” Rovo generates a list of ten questions that Mohan can edit as he needs.
You’ll find AI-powered editing within any Atlassian field that allows you to write long-form text. This includes the work item description box, or comments.
To use Rovo in a text field:
- Select a field to open the text editor (e.g. The Description field)
- Select the Rovo button to bring up the AI pop-up. Ask Rovo by describing what you would like to do.
👇 Here’s an example of using Rovo from the Description field.
Use Rovo to suggest a title
Rovo includes a Suggest title prompt that uses AI to recommend a Confluence page title based on your content. This can be helpful if you’re unsure how to title a page or if you want to make the title more clear and descriptive.
👉 For example: Ishan has drafted an announcement of a new mobile device his company is launching and wants to add an appropriate title to the page. He uses the Suggest title prompt to create or get ideas for a meaningful title.
To use the Suggest title prompt:
- Create and populate a Confluence page.
- Hover over the page title area.
- Select Suggest title from the available options.
- Rovo will generate a suggested title based on your input.
- You can use the prompt area to ask Rovo to refine the title further.
- Once you’re satisfied, you can apply the suggested title by selecting Replace title.
👇 Here's an example of using the Suggest title Rovo feature in Confluence.
Brainstorm pre-defined prompt
The brainstorm pre-defined prompt allows you to use Rovo for generating ideas and suggestions. You can enter your own prompt or question, a process known as open field prompting, to explore different possibilities and approaches.
Using the brainstorm pre-defined prompt you can:
- Get help writing user stories and comments in Jira
- Update tickets with details in Jira Service Management
- Draft new pages or blogs in Confluence
It is available within any field that allows you to write long-form text.
👉 For example: In Jira, use AI to create a list of tasks for developing a new feature your team is working on.
👉 Another example: In Confluence, use AI to generate a list of customer feedback survey questions to gather insights for app improvement.
Results can differ based on the Confluence or Jira spaces you have access to. Additionally, the outcomes are also dependent on the AI prompts you used.
Speed up writing user stories and ticket updates in Jira
In Jira, you can use AI to create detailed and well-structured user stories quickly, with AI suggesting relevant information.
In Jira Service Management, tickets stay up-to-date with AI, which helps add necessary details for clarity and completeness.
👉 For example: Use the brainstorm prompt to obtain a list of tasks to be done in order to work on a user story to read the handwriting on a signature screen. This dramatically reduces the time one takes to kick off a piece of work and you can move work forward faster.
👇 Click the icons to view an example of using the brainstorm prompt to generate tasks for a user story in Jira.
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👇 Click the icons to explore writing the brainstorm prompt and inserting the results into the user story.
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In the example above from Jira, using the brainstorm prompt, the user obtains a list of tasks to be done in order to work on reading the handwriting on the signature screen user story.
Similarly, you can edit or create content in descriptions, summaries, or comments in other Jira apps, Trello cards, and Goals.
AI-powered content generation in pages or blogs in Confluence
With open field prompting, you can use AI to generate content directly on a page. This can help you create how-to articles, reports, campaign plans, or strategy pages more efficiently.
👉 For example: Riya wants to create a customer survey but feels stuck. She gives Rovo the prompt “Write a list of 10 survey questions for customers that ask about logistics enhancement.” Rovo generates a list of ten questions that Riya can edit according to her requirements.
👇 Here's an example of the brainstorm prompt to generate customer survey questions on a topic on a Confluence page.
Find action items with AI for task management
You can use Rovo to identify and extract action items from a Confluence page or Jira work item. This helps you spot crucial next steps and organize tasks more easily.
Using this approach helps with:
✔ Meeting notes: Quickly identify assigned tasks and ensure nothing is overlooked.
✔ Project plans: Extract key action items for each project phase and track progress effectively.
Rovo will scan your text and:
- Identify potential action items including tasks, decisions, follow-up actions, or anything requiring further attention.
- Extract the identified action items and format them as a task list.
👉 For example: In Confluence, Rohan takes notes for a cross-functional meeting. Since many topics were discussed, he wants to provide action items to the team. Rohan prompts Rovo to generate a list of action items from his meeting notes.
👇Here's an example of using Rovo to pull action items from a Confluence page.
👇Here's the list of action items generated by Rovo.
Generate new content in Jira Service Management
In Jira Service Management, Rovo can give you a list of ideas for what to include in your response or find an article on how to handle the situation. This helps agents create and improve responses to customers, ensuring clear and thoughtful communication between stakeholders.
Draft a how-to response or suggest steps to troubleshoot
Rovo leverages the brainstorm prompt to analyze user inputs, providing suggestions for customer responses to inspire and speed up work item resolution.
👉 For example: Agent Rajesh can use the brainstorm prompt for ways to troubleshoot steps for a broken laptop and use the output to draft a response for the customer.
👇 Click the tabs to explore an example of how to use the brainstorm prompt to draft a customer response.
To use the Brainstorm prompt to draft a customer response:
- Open the Reply to customer screen.
- Select the Rovo icon then click Brainstorm (or type / then select Brainstorm).
- Type in your prompt.
👇 Here's an example of using the brainstorm prompt to generate troubleshooting steps.
Create knowledge base articles using AI
Rovo allows agents to create knowledge base articles directly from a Jira Service Management work item. You can use it to draft content for a new article, check spelling and grammar, and adjust the tone to suit your audience, such as customers or other teams.
👉 For example: Deepak can use the brainstorm prompt to write steps to connect to VPN and use the output to draft a knowledge base article for the customer.
👉 Another example: Raj can use the brainstorm prompt to write steps for troubleshooting a wifi router. He can then create a knowledge base article from the response to help customers or teams looking for the steps.
How to create a knowledge base article using AI
From the Jira Service Management work item view:
- From your Jira space sidebar, select Knowledge Base.
- Select Create article.
- If prompted, select a knowledge base template.
- Open Rovo by using the toolbar or typing /rovo in the editor.
- Enter your desired prompt.
- Rovo will generate a draft you can use as a starting point.
Make sure your space has a knowledge base set up by linking a Confluence space or creating a new knowledge space. You’ll be prompted to do this if it hasn’t been set up yet.
👇 Here's an example of using Rovo to draft a knowledge base article.
Use Rovo to break down work and create Jira work items
Planning work for each cycle or sprint often involves creating larger tasks, such as epics. After that, additional time is needed to break these epics into user stories, write acceptance criteria, and generate descriptions for each work item. This process can be time-consuming and require sustained attention.
Rovo can help automate repetitive tasks involved in creating work items, allowing you to focus on progressing your work.
Rovo's work breakdown feature analyzes the description you provide to generate tasks, so including a clear and detailed description is important for accurate results.
Two ways to enter the description in your epic:
- Enter detailed requirements in the description of your epic.
- Write the details on a Confluence page and add a link to the page in the description.
Rovo will generate a list of suggested child work items, based on the details of the epic. When you accept a suggestion, a new child work item will be created and linked to the epic. You can accept, remove, edit, and even further refine them to meet your needs.
There are two methods for breaking down work within the description of your epic to create stories.
👇 Click the tabs to view two methods for breaking down work within the description of your epic to create subtasks.
Add a detailed description to your epic.
Rovo's work breakdown will respect your current user permissions, so it will only pull from documents you specify.
How to use Rovo to breakdown work
- Create an epic with a detailed description of the work you want to break down.
- Alternatively, you can also add a Confluence page with the details in the description of the work you want to break down.
- In the child work items area, select + Add button. You will be invited to create child work items.
- Select Suggest to get Rovo to suggest child work items.
- Select View suggestions to expand the suggested work items
- Select Create all to accept all suggested work items or edit/remove the work items generated by selecting the options next to the work item.
👇 This is how the suggested child work items will be displayed for your review.
Review work item suggestions before they’re created
Although Rovo suggests child work items and pre-fills the necessary details, it is recommended to review, adjust, and refine details like summary and description as needed, before suggestions are created into actual work items.