What is Customer Service Management?
5 min
Beginner
By the end of this lesson, you’ll be able to:
- Explain what Customer Service Management is and how it helps teams
- Describe what users can do in Customer Service Management
Customer Service Management helps you level up external support
Customer Service Management is the app that helps teams support external customers. It’s built on Jira Service Management and uses AI to help teams track requests, respond faster, and deliver consistent support from one place.
Customer Service Management helps teams by:
- Resolving problems faster
- Reducing agent workload
- Improving customer satisfaction
- Breaking down silos
- Helping teams get value quickly
👇 Work with your team in Customer Service Management to deliver faster and smarter services for customers.
How your team can use Customer Service Management
Customer Service Management helps your team manage external customer support on one platform, using Jira Service Management and AI. Teams typically use it to:
✔ Capture requests from multiple channels
✔ Offer self-service and 24/7 help
✔ Track and manage customer work
✔ Provide customers a clear, branded experience
✔ Collaborate with other teams
Join Atlassian's community group to connect with other users and learn best practices for Customer Service Management.
How you can use Customer Service Management
You can use Customer Service Management to organize and resolve external customer requests with help from AI and shared knowledge, all in one place.
👇 Click on the boxes below to explore what you can do in Customer Service Management.
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next lesson
Explore Assets in Jira Service Management
- What are assets?
- What features does Assets include?
- How can you use Assets in real life?