Rachel Wright Community Champion

Today I had a conversation with a former colleague who reminded me of when all team correspondence was over email, project managers tracked work in Microsoft Project, developers reported progress in spreadsheets, and QA test cases were recorded in an open source wiki installed on someone’s computer. Anyone miss those…

Mistake 3 (Remedy) In a previous article in this series called “Worst Jira Admin Contest: A Hundred Issue Types“ I shared the story of a company that had 134 issue types and many unnecessary issue type schemes. Horrendous issue type list Just look at this mess of a list! Users were overwhelmed when creating new issues. The…

Mistake 19 One day a former employee contacted the company to complain about Jira data being sent to their personal email address. Upon investigation, I discovered that data was being sent to hundreds of other past or present users with external addresses in the Jira database. There were two problems: * former users…

Mistake 16 I recommend not creating more than one custom field with the same name. Even if the fields have different types, it makes it hard to differentiate between them. It’s hard to tell the difference for application administrators creating screens and for end uses searching for issues. Admin View As a Jira…

Mistake 15 The title “Worst Jira Project Admin” is more appropriate for this mistake I experienced. The IT support team uses the Jira “components” field to categorize which application or area a request is for. The team supports many applications, but only some are in the components selection list. Here’s an example: Jira…

This article is part of a multi-part series. Also see: * Summit Through the Years - Part 1: 2013 - 2015 * Summit Through the Years - Part 2: 2016 - 2017 * Summit Through the Years - Part 3: 2017 - 2019 US Summit 2017 Sept 12-14 - San Jose, CA Focus: Unleash the potential of every team Attendees: 3,600 from 42 countries,…

In January 2024, Atlassian rolled out a new strategy for issue and Epic use in Jira Cloud. The Epic link and Parent link fields on the issue view screen were replaced by a single Parent field. This strengthened the relationship between Epics and their issues and introduced new ways to search and manage associations. For…

Are you still opening Jira to search Jira? That’s so 2020! There’s a much faster way. Instead, use your browser’s “search engines” feature to quickly jump to Jira projects, issues, and pages. No navigation or clicks required! This is my absolute favorite Jira tip because it saves time. Once it’s set up simply type a…

Create custom request type templates for Jira Service Management to streamline support procedures and maintain project consistency. In my last article for Jira Software, Jira Work Management, and Jira Core, we discussed creating custom screen templates to reduce the number of screens in your application and ensure…

Create custom, reusable screens to simplify the Jira configuration, maintain consistency between projects, and simplify the fields presented to users. Too many screens! There are Jira screens for creating issues, viewing issues, editing issues (in Jira Server and Data Center), and collecting information during workflow…

Single workflow Concept Relates To Application Type Jira Work Management, Jira Software, Jira Service Management, Jira Core Deployment Type Jira Cloud, Jira Server, Jira Data Center What is shown? A single workflow in a workflow scheme Visit: Admin > Issues > Workflow schemes What can we learn? A Jira project can have a…

Concept Relates To Application Type Jira Work Management, Jira Software, Jira Service Management, Jira Core Deployment Type Jira Cloud, Jira Server, Jira Data Center What is shown? An issue in a Jira Software project in Jira Cloud What can we learn? An issue is an individual item in Jira. Each time you create an item,…

Jira Project 1 Jira Project 2 Concept Relates To Application Type Jira Work Management, Jira Software, Jira Service Management, Jira Core Deployment Type Jira Cloud, Jira Server, Jira Data Center What is shown? The issue type selection field on a Jira issue create screen What can we learn? An issue type is a classification…

Concept Relates To Application Type Jira Work Management, Jira Software, Jira Service Management, Jira Core Deployment Type Jira Cloud, Jira Server, Jira Data Center What is shown? A workflow with multiple statuses in the green (AKA: Done) status category Visit: Admin > Issues > Workflows Visit: Issues > View all issues…

Concept Relates To Application Type Jira Service Management Deployment Type Jira Cloud What is shown? A customer portal and an example request form created with the IT service managements (Essentials) project template in Jira Service Management Cloud Visit: Projects > Create project > Service management Visit: Jira…

Concept Relates To Application Type Jira Software, Jira Service Management, Jira Core Deployment Type Jira Server, Jira Data Center What is shown? A permission scheme in Jira Server and Data Center Visit: Admin > Issues > Permission schemes What can we learn? In Server and Data Center, it’s possible to delegate limited…

Concept Relates To Application Type Jira Service Management Deployment Type Jira Cloud, Jira Server, Jira Data Center What is shown? An issue in Jira Service Management and the same information as a request in the Customer Portal Visit: https://your-Jira-url/browse/issue-key (for issues) Visit:…

Concept Relates To Application Type Jira Work Management, Jira Software, Jira Service Management, Jira Core Deployment Type Jira Cloud, Jira Server, Jira Data Center What is shown? A condition in a Jira workflow Visit: Admin > Workflows What can we learn? A workflow condition checks whether a transition can be performed.…

Concept Relates To Application Type Jira Software Deployment Type Jira Cloud, Jira Server, Jira Data Center What is shown? A Kanban board in a Jira Software project in Jira Cloud What can we learn? A board is a status-based view of issues from one or more Jira projects. It’s an easy way to see the status of many issues at…

Concept Relates To Application Type Jira Work Management, Jira Software, Jira Service Management, Jira Core Deployment Type Jira Cloud, Jira Server, Jira Data Center What is shown? A diagram showing multiple levels of Jira permission settings What can we learn? There are many levels of Jira permissions to be aware of and…

Concept Relates To Application Type Jira Work Management, Jira Software, Jira Service Management, Jira Core Deployment Type Jira Cloud What is shown? An issue in a Jira Software project in Jira Cloud What can we learn? Each issue has breadcrumbs above the issue’s summary. Use them to understand what project an issue is in,…

Concept Relates To Application Type Jira Work Management, Jira Software, Jira Service Management, Jira Core Deployment Type Jira Cloud, Jira Server, Jira Data Center What is shown? A workflow scheme for a JSM project in Jira Cloud Visit: Admin > Workflow schemes What can we learn? A scheme is a configuration or collection…

Concept Relates To Application Type Jira Service Management Deployment Type Jira Cloud, Jira Server, Jira Data Center What is shown? A default change management workflow in Jira Service Management Visit: Admin > Workflows What can we learn? There are multiple ways to create approval functionality in workflows. You can use…

Introduction If you’re like me, you’ve probably taken a million screenshots of Jira. I take them to explain something to others, to document a feature, to use in my training courses on LinkedIn Learning, or simply to track application changes over time. But what becomes of all those images? Screenshots, images, and…

Mistake 14 Here’s a recent one that I’m not proud of. I was helping a client delete unneeded custom fields from their Jira Cloud application. We followed my usual custom field clean-up procedure which is: Step 1: Audit * Make a list of all fields * Note whether they are: * Created by Jira * Created by an app * Created by…

Mistake 13 Ses·​qui·​pe·​da·​lian - having many syllables, characterized by the use of long words How long should a Jira project key be? While a long key is allowed in Jira, it makes little sense to make end users type something too long. Jira project names and project keys are critical attributes to help identify projects…

Archiving a Space In Cloud, go to the space settings area and click the “manage space” option in the left sidebar. Then click the “Archive space” tab. Again, there’s some information presented before the archival occurs. But this time, nothing is deleted and there is a restore option. As mentioned, Data Center can archive…

If you’re only using Jira issue types to classify different types of work, you’re missing out! In addition to their organization and classification value, issue types provide many additional useful features. Here’s a brief summary of each: Icon Icons serve as visual distinguishers in search results, reports, dashboards,…

Enjoy the Journey The truth is, none of us knows exactly what we’re doing all the time. If we already had all the answers, then life would be pretty boring. Just like my journey, your journey will be filled with risks, rewards, success, and failures. Never let fear stop you from achieving your goals. No matter what…

Mistake 11 Have you ever wasted time using the wrong information? Are users requesting to add incompatible apps? Are you getting config advice from ChatGPT? Here’s what you need to know: Correct Documentation Official product documentation is available at: https://confluence.atlassian.com. The documentation includes…