Rachel Wright Community Champion

Discussions

    • Jira Image of the Day: Writing JQL with AI

      Concept Relates To Application Type Jira Work Management, Jira Software, Jira Service Management Deployment Type Jira Cloud What is shown? A three-word question turned into a JQL statement by Atlassian Intelligence (AI). Visit: Filters > View all issues What can we learn? Like many companies, Atlassian is adding artificial…

    • Jira Image of the Day: Suggesting the Right Help Content in Jira Service Management

      Concept Relates To Application Type Jira Service Management, Confluence Deployment Type Jira Cloud, Jira Server, Jira Data Center, Confluence Cloud, Confluence Server, Confluence Data Center What is shown? Knowledge base settings in a Jira Service Management Cloud project. Visit: Project settings > Channels & self service…

    • Evolution of Jira Design - Part 2

      Continued from Part 1 of the Evolution of Jira Design Jira Cloud UI Overhaul Also in 2017, Atlassian departed from their previous interface strategy. They announced “Jira Cloud will get an updated look and feel, including a collapsible sidebar navigation and enhanced search, to help your teams get things done faster.” The…

    • How to Install Jira on Windows

      A test environment is a vital asset for any Jira administrator. It’s easy to create your own Jira Server or Data Center sandbox for experimentation. You can install Jira on a proper server or on an old laptop under your desk. Here’s how. Contents: * Step 1: Download Installer * Step 2: Run Installer and Select Options *…

    • Jira Image of the Day: Managing Service, API, and Special User Accounts

      Concept Relates To Application Type Jira Work Management, Jira Software, Jira Service Management, Jira Core Deployment Type Jira Cloud, Jira Server, Jira Data Center What is shown? An example table to record and track special user accounts and contacts What can we learn? We all know configuration changes can negatively…

    • Worst Jira Admin Contest: Four Smart Value Errors in One Automation Rule

      Mistake 20 One day I was building a Jira Cloud automation rule to show an example of using smart values in one of my Jira courses. The purpose of the rule was to send an email to an external user when an issue reached a certain step in a workflow. The external user’s email address was stored in a custom text field. I built…

    • Jira Image of the Day: Send Email Reminders Using Filter Subscriptions

      Concept Relates To Application Type Jira Work Management, Jira Software, Jira Service Management, Jira Core Deployment Type Jira Cloud, Jira Server, Jira Data Center What is shown? A list of saved filters Visit: Filters > View all filters (Cloud) Visit: Issues > Manage filters (Server and Data Center) What can we learn?…

    • Jira Image of the Day: Estimation Accuracy with the Time Tracking Report

      Concept Relates To Application Type Jira Work Management, Jira Software, Jira Core Deployment Type Jira Cloud, Jira Server, Jira Data Center What is shown? The built-in “Time Tracking Report” in business and software Jira projects Visit: Project > Reports > Time Tracking Report What can we learn? As long as I can…

    • Changing Parameters in Jira URLs

      Who doesn’t love a shortcut? In addition to Jira’s keyboard shortcuts, another easy way to find what you’re looking for is by changing parameters in URLs in your browser’s address bar. For example, at the end of your Jira URL, add “/browse/” and an issue ID to go straight to an issue’s details page.…

    • Trekking with Trello

      Series Menu: Intro | Gear Tests and Practice Walks I frequently combine my love for travel with my love of Atlassian products. In my “Boondocking with Jira and Confluence” series, I used two Atlassian tools to plan our first “off-grid” camping experience. We’ve been touring the US in an RV since 2015, and have always used…

    • Jira Image of the Day: Managing Apps and Additional Features

      Concept Relates To Application Type Jira Work Management, Jira Software, Jira Service Management, Jira Core Deployment Type Jira Cloud, Jira Server, Jira Data Center What is shown? User-installed apps awaiting updates in Server and Data Center Visit: Admin > Apps > Manage apps (Cloud) Visit: Admin > Manage apps > Manage…

    • Jira Image of the Day: Are You Done yet?

      An issue in Cloud An issue in Server and Data Center Concept Relates To Application Type Jira Work Management, Jira Software, Jira Service Management, Jira Core Deployment Type Jira Cloud, Jira Server, Jira Data Center What is shown? A Jira issue with child issues, an estimate, and time logged Visit:…

    • Jira Image of the Day: Navigation Cheat Sheet (Cloud)

      Concept Relates To Application Type Jira Work Management, Jira Software, Jira Service Management Deployment Type Jira Cloud What is shown? Jira’s top navigation bar in Cloud Visit: <your-site-name>.atlassian.net What can we learn? To access key Jira features, use the application's top navigation bar. No matter where you…

    • Jira Image of the Day: Navigation Cheat Sheet (Data Center)

      Concept Relates To Application Type Jira Software, Jira Service Management, Jira Core Deployment Type Jira Server, Jira Data Center What is shown? Jira’s top navigation bar in Server and Data Center Visit: <your-jira-url.com> What can we learn? To access key Jira features, use the application's top navigation bar. No…

    • Jira Image of the Day: Naming Settings for Your Audience

      Concept Relates To Application Type Jira Work Management, Jira Software, Jira Service Management, Jira Core Deployment Type Jira Cloud, Jira Server, Jira Data Center What is shown? An end user’s view of a workflow (left) and an administrator’s view (right) Visit: Admin > Issues > Workflows What can we learn? Naming in Jira…

    • Jira Image of the Day: Troubleshooting Jira Cloud Problems

      Concept Relates To Application Type Jira Work Management, Jira Software, Jira Service Management Deployment Type Jira Cloud What is shown? Atlassian’s status website Visit: status.atlassian.com What can we learn? Experiencing a problem with a Jira Cloud product? Don’t file a support ticket yet! Start any troubleshooting…

    • Jira Image of the Day: Supporting Jira with JSM

      Concept Relates To Application Type Jira Service Management Deployment Type Jira Cloud, Jira Server, Jira Data Center What is shown? A JSM project for managing Jira application changes Visit: your-jira-site.atlassian.net/servicedesk (Cloud) Visit: your-jira-url.com/servicedesk (Server and Data Center) What can we learn? I…

    • Jira Image of the Day: Status vs. Status Category Queries

      The query Status = Done only returns issues in the “Done” status The query statusCategory = Done returns issues in multiple statuses Concept Relates To Application Type Jira Work Management, Jira Software, Jira Service Management, Jira Core Deployment Type Jira Cloud, Jira Server, Jira Data Center What is shown? Two ways…

    • Jira Image of the Day: Using Status Categories

      Concept Relates To Application Type Jira Work Management, Jira Software, Jira Service Management, Jira Core Deployment Type Jira Cloud, Jira Server, Jira Data Center What is shown? Status categories in Jira Data Center Visit: Admin > Issues > Statuses What can we learn? in all types of Jira, statuses are classified into…

    • Jira Image of the Day: Editing Workflows with Extended Project Administration

      Image 1: Workflow “Edit” button in Jira Data Center Image 2: “Publish” and “discard” options after workflow changes Image 3: Workflow used by multiple projects. Image 4: “Extended project administration” ability is disabled Concept Relates To Application Type Jira Work Management, Jira Software, Jira Service Management,…

    • Planning and Forecasting in Jira: Part 7

      Roadmap Demo Note: The recording has no sound. Please refer to the copy provided below. Watch: https://youtu.be/9IKP1gDe-xU The steps shown in the video are: Now that there’s a Jira project and some sample issues, let’s review the basic roadmap. Go to the Jira project and click the “roadmap” link on the project’s left…

    • Building Your Jira Code, Snippet, and Example Library

      Why do end users fear JQL? Too many of my clients exclusively depend on email notifications to find Jira issues. Time to change that! I’m building my own code and snippet library to help users learn and access easy to cut and paste examples. Users don’t need to be programmers to leverage Jira features like JQL, automation…

    • Jira Views and Reporting Methods

      Jira’s reporting capabilities are super powerful! There are many ways to view, present, and share issue data and progress. Here’s a high-level view of the options and when to use each. MethodDescriptionJira TypeBest ForSummaryA high level project overview Read moreJira Cloud business projects and Data Center business and…

    • Ways to Create Jira Issues

      Did you know there are multiple ways to create Jira issues? Most users know about the “Create” button at the top of any Jira screen, but there are other helpful methods too! Here’s a quick list. Keyboard Shortcut Type the “c” key to use a keyboard shortcut. To see all available shortcuts, click the “?” icon in the top…

    • Worst Jira Admin Contest: A Hundred Issue Types

      Mistake 3 How many different issue types and combinations of issue types could one organization possibly need? One company had 134 issue types and many unnecessary issue type schemes! This was not because the different types were actually needed, but because new types and schemes were created for every new project. I’m…

    • Jira Evolution Continues with Idea Tracking

      When Jira was first released in 2002, it was purely for software development. Fast-forward 20+ years and things have certainly changed! Today we have purpose-built project types for business teams, service and support teams, and now for idea tracking too. Before we explore ideation in Jira, here’s a quick recap of the…

    • Worst Jira Admin Contest: Lazy Security Strategy

      Mistake 17 For today’s tale of security horror, I’ll share the story of a small company that had Jira Server and used Atlassian’s Crowd product to store user credentials. Their tools were publicly accessible on the internet and had no secure site certificate. That’s already a little scary, right? It gets worse. One day the…

    • Worst Jira Admin Contest: Sloppy Test Environment

      Mistake 5 Having a test environment is a good start, but it’s not enough. Have you ever thought you were in a test environment but were actually in production by mistake? Never happens, right? " data-emoji-id="1f609" data-emoji-text="😉">😉 A sloppy or poorly configured test environment does little to prevent production…

    • Worst Jira Admin Contest: External User Access

      Mistake 18 How are your global groups and external user accounts structured? You need a specific way to handle external consultants, vendors, auditors, and even interns or temporary employees. Consider the following use cases: * 2 external users from “Alpha” company need access to the X Jira project * 3 external users from…

    • Jira Image of the Day: Shared Workflow Schemes

      Multiple Jira projects Concept Relates To Application Type Jira Work Management, Jira Software, Jira Service Management, Jira Core Deployment Type Jira Cloud, Jira Server, Jira Data Center What is shown? A workflow scheme shared by multiple Jira projects Visit: Admin > Issues > Workflow schemes What can we learn? As shown…

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