Rachel Wright Community Champion

This article explains how to connect related Jira work using Sub-tasks, the Parent field, and Linked work items. Understanding these relationships helps you organize work and retrieve related items with JQL. Note: The new Atlassian Community website does not currently support images or canonical links. To ensure the…

This article explains how to calculate realistic team capacity by accounting for productive hours, planned absences, team composition, unplanned work, dependencies, and other factors that can reduce the amount of work a team can actually complete. Note: The new Atlassian Community website does not currently support images…

Concept Relates To Application Type Jira, Jira Service Management, Jira Product Discovery, Confluence, Platform apps, and more Deployment Type Jira Cloud, Jira Data Center What is shown? A public list of the latest and upcoming Cloud and Data Center changes. Visit: https://www.atlassian.com/roadmap What can we learn? While…

JQL queries combine multiple clauses, fields, operators, functions, values, and keywords to help us filter work quickly and with precision. But sometimes, we ask Jira to do too much. If queries are too complex, Jira may have trouble determining which data is included. Further, it might not be able to check the needed user…

In Jira Cloud Free and Standard plans, Epic is the highest level of hierarchy. But if you have Jira Premium or Enterprise, you can add additional custom levels. You can add levels above the Epic but not levels below it. The Sub-task level will always be the lowest. As an application-level administrator, access the…

Board Queries and Subqueries A board is a status-based view of items. Items on a board are determined by one main JQL query. Items can be further organized using optional swimlane queries or quick filter subqueries. A swimlane is a horizontal grouping of items on a board. A quick filter is a one-click segmenting function…

Queries For Dashboards As a project manager, owner, or team lead, it’s often your job to ensure work is measurable in Jira. But without important data, like assignees, estimates, and due dates, reports are often blank or useless. Instead, I create dashboards to alert me to undesired data conditions. E.g., Work has started…

A Jira Plan is a multi-space planning and forecasting feature available in Jira Cloud Premium and Enterprise. Use them as another way to view work in progress, to plan and schedule future items for teams to work on, and to model if-then scenarios before selecting a specific path. Data Source All plans have a scope which…

Concept Relates To Application Type Jira, Jira Service Management, Jira Product Discovery, Confluence, Platform apps, and more Deployment Type Jira Cloud What is shown? Settings on the Release tracks administration page. Visit: admin.atlassian.com > Apps > Release management (Under “Platform experiences” header) > Release…

Concept Relates To Application Type Jira, Jira Service Management, Jira Product Discovery, Confluence, Platform apps, and more Deployment Type Jira Cloud What is shown? Recent deployments on the App updates administration page. Visit: admin.atlassian.com > Apps > Release management (Under “Platform experiences” header) >…

Here are some helpful queries, formats, and functions to use in Jira Service Management (JSM). Approvals There are many helpful JQL functions for querying approval data. A function allows the use of variables in a JQL query. The function substitutes the applicable values at the time the query is run. This avoids the need…

I originally dug into the upcoming data contribution changes for a specific consulting client. Because the findings affect many Atlassian environments, I’m sharing what I learned with fellow Jira and Confluence admins. Here’s what you need to know and which actions to take now. Atlassian already uses customer data to…

Your Jira application doesn’t maintain itself. Often, you need to perform periodic maintenance activities, clean up unneeded configuration elements, migrate data or entire applications, or upgrade applications and apps to their latest versions (read more about maintaining your Atlassian Stack). Obviously, you should test…

Tip Relates To Application TypeJira, Jira Service ManagementDeployment TypeCloud PremiumAudienceEnd UsersCategoryWork Items, Reporting Tip Looking for a list of all work items related to an Epic, Feature, Initiative, or other high-level Jira item? Use a query like: issuekey in portfolioChildIssuesOf(ITEM-1) to return the…

Tip Relates To Application TypeJira, Jira Service Management, Confluence, and moreDeployment TypeCloudAudienceApplication AdministratorsCategoryUser Management Tip Unlike other global settings, any user can create or delete global Atlassian teams. Global teams are different than plan-only teams used in Jira Plans and teams…

Tip Relates To Application TypeJira, Jira Service Management, Confluence, and moreDeployment TypeCloud Standard, Premium, and EnterpriseAudienceEnd users and power usersCategoryRovo, AI (Artificial Intelligence) Tip Need some AI examples or inspiration? Use Atlassian’s library of sample agents to customize and prompts to…

You can query for custom fields using their name, their name and type, or their unique ID number. To find the ID of a custom field in Cloud, login to Jira as an application administrator and visit the Fields admin page. On the top right, click the “Columns” menu and enable “Field ID” by clicking the toggle. Then copy the…

As a Jira consultant, I advise clients on solving problems and often make configuration changes for them. However, when I’m the one making the changes, they don’t learn to do it themselves. I love helping but I don’t want them to need to rely on me forever. Since most organizations I work with don’t have a ton of internal…

Tip Relates To Application TypeJira, Jira Service Management, Confluence, and moreDeployment TypeCloudAudienceApplication AdministratorsCategoryBilling, Apps, Third-party apps Tip Looking for a product’s entitlement number? For Billing admins, visit: admin.atlassian.com and click the "Billing" link on the left sidebar. On…

Tip Relates To Application TypeJira, Jira Service Management, Confluence, and moreDeployment TypeCloud, Data CenterAudienceApplication Administrators, Space AdministratorsCategoryAutomation, Documentation Tip You know there's an automation flow that does X or includes variable Y but there are hundreds of flows! How do you…

Tip Relates To Application TypeJira, Jira Service Management, Confluence, and moreDeployment TypeCloud Free, Standard, and Premium*AudienceApplication Administrators, Developers and power usersCategoryUser Management, Integrations Tip If you are connecting your scripts and apps to Atlassian products with your personal user…

Tip Relates To Application TypeJira, Jira Service Management, Confluence, and moreDeployment TypeCloudAudienceDevelopers, Application AdministratorsCategoryIntegrations, Apps Development Tip Find your Atlassian Cloud Organization ID ("Org ID") by visiting admin.atlassian.com and copying it from your browser's address bar.…

Tip Relates To Application TypeJira, Jira Service ManagementDeployment TypeCloud, Data CenterAudienceEnd UsersCategoryWork Items Tip Visit these helpful REST API links in your browser to access raw Jira data! * Item details: https://your-jira-site.atlassian.net/rest/api/latest/issue/issue-key?expand=names * Filter…

Tip Relates To Application TypeJira, Jira Service ManagementDeployment TypeCloud, Data CenterAudienceApplication AdministratorsCategoryImporting, Custom Fields Tip You already know you can import Jira items in CSV format. But did you know you can also use the import wizard in two other helpful ways? You can (1) update…

Tip Relates To Application TypeJira, Jira Service ManagementDeployment TypeCloud, Data CenterAudienceEnd UsersCategoryWork Items Tip There are many ways to create work items in Jira. Here are all the options, ranked from the best and easiest methods to the worst or most complex: * Click the Create button at the top of any…

Tip Relates To Application TypeJiraDeployment TypeCloud, Data CenterAudienceEnd Users, Project Managers, LeadershipCategorySprints Tip Looking for a list of sprints and sprint meta data in a Jira space? There’s an easy way to get it through the REST API - no coding or dev skills required! Step 1: Visit a board in a Jira…

Tip Relates To Application TypeJira, Jira Service ManagementDeployment TypeCloud, Data CenterAudienceApplication Administrators, Power Users, End UsersCategoryReporting, Dashboards Tip Jira dashboards provide a great way to view a lot of statistical data in one place. But with ~50 gadgets to choose from, they can be…

Mistake 2 As a Jira administrator and consultant, I’ve seen plenty of horrendous workflows. The worst had 39 statuses and 1,007 transitions. It’s the longest workflow I’ve seen. And no, I did NOT build this one! The workflow had 39 statuses and 1,007 transitions! It was a development workflow, and it was used by all issue…