Brant Schroeder Community Champion

Jira Service Management provides some excellent templates to help you get started. One template is HR service management and it provides a great way to help new employees on-board and off-board in your company. A couple of years ago the unit I worked in wanted to have a process to streamline onboarding new hires. They…

Went with an Orca as the JWM mascot. Orca work together to get things done (Hunt). They are an apex predator with no competition and they can be fun and playful at times. They have complex social structures, travel in groups, and work well together. JWM will help your team work together to get things done, become apex…

JSU Automation Suite for Jira Workflows is the app that we have had on our instance since day one. I have been using it since 2009 and expect to continue to use it well into the future. First off JSU is not the most robust do all app in the Atlassian Marketplace and we have another go to app that we use for more complex…

I am looking for individuals to share what their favorite Atlassian access feature is and why? We are currently not using the product yet but it looks like there are a ton of benefits and I want to know what those are.

It seems like every few years I get the question, "Why are you working in education?" In most cases, it is in the context of me having a better career elsewhere or doing more by working outside of education. I really do not care what others think about my career path have been very content working in education. My main…

I found out a long time ago that having documentation to go along with training was the best way to help users understand how to use an application. To help provide consistent support to the end-users and repeatable processes I created a guide for our agents. It provides all the information an agent needs to successfully…

We recently launched a new ERP system for HR and Finance. To the end-user it is a single system. In order to better serve the users and provide a streamlined way for them to submit requests, we create a single Service Management Desk. HR and Finance employees all work within this single desk. In order to help keep queues…

After launching our Jira Service Management desk and using the tool to improve our issue management we began exploring other ways to improve and stay connected. The agents would keep the application open in a browser window but during our non-peak times, it would slowly make its way to the back or get minimized. Agents…

We recently launched a new ERP solution at our institution. The new application replaced our aging mainframe applications for finance and HR. This brought a new interface, business processes, etc. to thousands of users. The change was a major one that heavily impacted our users. We knew that there would be a lot of…

Jira Service Management queues can become full of issues waiting on the customer to respond. These issues can make it difficult to see what issues need to be addressed, even worse they take up agent’s valuable time following up on these issues. You can use a simple SLA and automation to prompt responses and close issues…

Over the last five years, I have been monitoring and watching the Atlassian cloud offering. The product line has continued to expand and grow as Atlassian has been heavily investing in the cloud. I have watched the cloud products expand to become a solid offering with many benefits over data center. Currently, we are…

This guide will provide you with step-by-step instructions that you can use to determine Confluence app compatibility in the cloud when migrating from Confluence Server or Confluence Data Center. Ensure that the Confluence Cloud Migration Assistant is installed To check app compatibility in Confluence you will need to…

I am often asked how to create an effective Jira workflow. Other teams notice that the workflows I have are easy to use, easy to understand, allow the team to easily monitor the project and be successful. My answer is always the same, create effective processes that can be tied to your workflows. If you can create an…

I can't wait to take time off and enjoy family and the outdoors.

I have always really enjoyed Atlassian Summit which has now become Atlassian Team. I enjoy learning more about the products I use on a daily basis to be successful at my job. Learning about new features and different ways to empower those I work with as well as myself has always been very beneficial. While learning more…

Just in case you missed day two of Team 21 take some time tonight, tomorrow, or this weekend to watch the on-demand session. This is what you will get to see. * Transforming the modern enterprise | Scott Farquhar, Co-Founder and Co-CEO, Atlassian * Conversation with Shobz Ahluwalia, Peloton CIO | Scott Farquhar, Co-Founder…

This is great news. 10K was a huge step 20K will be when it is released to everyone and next year we can expect 35K this is awesome. I am so excited to move to cloud and can't wait to make the jump.

With Team 21 quickly approaching what track(s) are you most interested in as someone in Education? Why do you feel that track will be beneficial? As for myself I am interested in the Teams and Culture track and will attend a many of the broadcast I can live for this track. I believe in creating strong teams with healthy…

What on-demand session are you looking the most forward to? and Why? I am looking forward to "Make Jira work for you with automation". we have been doing a lot of automation to help save time in the service desk and in projects. Just interested in what others are doing.

What session that you have viewed had the greatest impact on you? Why? I really appreciated the keynotes, the conversation on modern work and teams, and other session are all great. I have not viewed all of them yet and look forward to continue viewing over the next couple of weeks. So far the session I liked the most and…

If you are new to Jira then Atlassian's Team 21 is a great way to learn more about Jira and other Atlassian products. It is going on this week so make sure you attend Team 21. https://events.atlassian.com/team21

Can individuals still purchase a team pass and get access to team 21?

Some individuals have been asking about Team 21 swag. Looks like there are a couple of opportunities for it under the giveaways and store. You have the opportunity to choose one item from a list of 11 in the giveaways area. Hurry as they are running out quickly. If you have a few bucks to spend since no travel was required…

If you missed Day One's Team 21 Broadcast take some time this afternoon, specifically 180mins to watch Day One's OnDemand session. Here is the great content you can view in that session. * Humans at the heart of teamwork | Mike Cannon-Brookes, Co-CEO and Founder, Atlassian * The evolution of modern work | Mike…

If you feel a little overwhelmed about all the content Team 21 offers then take a look at the learning journeys. Learning journeys can be found in the navigation under content. There are four journeys to choose from that group presentations geared towards leadership, business and technology. The four areas are: * Business…

Team 21 has a great social area. You can use the background provided for your social media pages or Join the #AtlassianTeam21 conversation with your team, network and friends. Don't forget to tag them @atlassian! The photobooth is a great way to have fun with your teammates and let others know team is happening on social…

Should be 10

With standard moving from 10K to 20K users will Premium and Enterprise also be limited to this or will they eventually be able to handle more users? Or will the user limit remain even for all plans.

* How long is the beta program scheduled to run? * When will community kudos go live? * When it goes live will we have to redo all the challenges again?