Thomas B Expert

The roof is on FIRE… network outages, broken processes, upset clients and employees. Each day seemed to bring more and more issues. Incidents were communicated via email, messengers (skype or teams) or verbally, without documentation. The end result is an endless loop of incident resolution without an understanding of the…

Recently, we had an employee leave the business. When trying to disable and delete the Confluence account, we have ran into some issues. I am unable to delete the user because: (see screenshot) We went into the Database and changed all content and last modified fields to my Confluence ID and we delete all drafts (and…

Hello everyone! I've followed the changes and upcoming of Atlassian over the past 3 years. All the changes are super exciting. The business I work for is in the Medical Claims industry (one line of business) and we use Jira Server across multiple departments. We are looking forward to Jira Cloud becoming HIPAA Compliant!…

I've had all kinds of problems with the JIRA Service Desk not being able to pull information back from the Confluence Knowledge Base. The interesting thing is that all of the information needed is in the Knowledge Base already. * I have documentation for 150 users that is similar in content but has a unique title per page…

Hello everyone, After upgrading Confluence Server 5.9.5 to 6.6.0, I am coming across an unusual issue with all of my MS Word documents. Using the MS Word macro to display word documents on the screen is working fine but any word documents that were existing before the upgrade, do not display the images within the word…

Many individuals, especially those working for businesses that don’t practice working from home regularly, may find this transition difficult yet satisfying. If you are anything like me, you enjoy going to the office, seeing everyone’s faces, and entertaining stories about new restaurants or happy hour destinations. It was…

Hello Community - weird issue here. I've migrated from Server to Cloud and in that process, I setup a completely new Service Desk Project and migrated all issues from the old Service Desk Project. I created new Service Desk Organizations and assigned customers. The issue is, my old organizations do not exist in my Service…

Hello Community - is it possible to add a field to the bottom-most dataset on jira cards? I do not believe it is possible on Jira Server, but thought it's worth asking! See screenshot below: Thanks

Trello World. I am an avid Jira user because I enjoy the ability to configure an entire project management platform with ease… but sometimes you don’t need all the configuration. Although it is nice to be able to add in-depth details about an issue, the simplicity of adding cards without details is what, I believe, makes…

My first position was a Business Analyst, working with a smaller-size software development team. During initial analysis, I noticed that documentation was stored in a decentralized location and software was being developed with minimal requirements or tracking. Based on my analysis, we acknowledged that documentation and…

I remember the wind was howling and tree branches were scraping across the windows, it was a rather gloomy day. The same day we decided to split our Jira Board into two. The idea was one board would be used for user stories containing business deliverables while the other was used to assign specific, workable sub-tasks to…

Hello - I am not a new user to JIRA and I've been active on the community for a few years. I understand a lot about the product but after upgrading to JIRA Core 7.13.0, I am having performance issues. All projects, boards, configuration and admin functionality to significantly slower. Unfortunately, Atlassian Support does…

Introduction This article will give insight on how a small software development department implemented Atlassian products to enhance and streamline the business process. The privately held company has 35 + years’ experience across a broad range of industries and organizations, with a focus in Accounts Payable & Medical…

Hello Community, I currently run a JSD and I recieve duplicate requests from time to time (normal). Is there a functionallity that can be turned on so users can see eachothers requests? Right now, I can filter by "Status", "Created By" and "Request Type" in the customer portal but it still only pulls back MY requests.…

Hello, I upgraded JIRA Core to the latest version (v7.9.1) and I am having issues with the licensing. After loading JIRA, the license was not automatically updated so my only option is to 'install' But when I click install, I get an error message saying to 'refer to the logs'... which isn't very helpful. Any ideas?

Hello all, I am new to JIRA Portfolio and I watch a few YouTube videos regarding the software. It seems like my JIRA Portfolio is not accurately estimating time frames. It is trying to place all of my Releases in the same Release Date which makes no sense. Also - if I add User Stories to an Epic that is tied to a Release,…

Hello all, I am new to JIRA Portfolio and I watch a few YouTube videos regarding the software. It seems like my JIRA Portfolio is not accurately estimating time frames. It is trying to place all of my Releases in the same Release Date which makes no sense. Also - if I add User Stories to an Epic that is tied to a Release,…

Hello all, Clearly I have a valid license and an option to install the JSD software.Upon clicking the Install button, I receive this error. This is very frustrating when there is no human to contact. I've uninstalled and reinstalled JIRA Software many times, not sure why this isn't working. Any leads will help!

Hello, I would like to create some sort of template that will spawn a series of child pages. For example, when we develop new software and my users want to create a Confluence Space for documentation on that new software... I want them to be able to click "Create from Template" and the following structure to take place: *…

Hello Atlassian Community... I've recently decided that I was to set up project permissions so that 2 separate groups have separate permissions within JIRA. Here is my situation: * Group 1 = development-users * Group 2 = non-development-users Lets say I have 2 projects: * Project A * Project B I want Group 1 to have access…

I posted this on the Dicussion Fourms but no one answered so I will open it up to others. As a JSD Administrator, I would like to see a feature allowing users to text message (SMS) a Service Desk Request. This would allow users to submit requests outside of the network and simplify JSD. I'm fully aware and using the JSD…

As a Confluence Administrator I want to be able to turn off the setting that allows all users to "Restore this Version" of any page. This is crazy but I can't find a way to change this. Literally any user can restore a version of any page... Help, please and thank you.

I want to embed a YouTube video in the announcements sections of Service Desk. I know it is possible because the sections accepts HTML.