Thomas B Expert

Jim - should be in Jira Administration > Jira Settings > System and on the left panel you should see Backup Manager, in the Import and Export section. 

Hey @David - on Jira Dashboard you can use the 'Projects' module to display Project Information for your dashboard. This dashboard does not contain all the information you are requesting but it does show the projects. You can always setup a custom filter and use the 'Filter Results' gadget to display custom information.…

Then it sounds like you want to Add or Groups to be notified. Just click "Assign" and give the Issue Resolved some input to send notifications upon resolutions. 

Hello - @LiquidezCorporativa * Go to Jira Administration > Issues > Notification Schemes * Find the Scheme associated with the project or projects that you want to change * Under Actions > Notifications and 'Delete' the users that are getting notified for the "Issue Resolved" field Thanks

Hi @oliver pike - there are a few different ways but here are a couple: * From the Explore List: Top of the screen there is an 'Explore' drop-down and you can filter down by selecting the 'Questions' tab. * From the Main Page: Click on 'Collection' and select 'Jira' for all questions related to only Jira. * Otherwise you…

Hi @Samantha Sharkov * Go to the page you want to move] * Select the 3 dots in the upper right and select "Move * Select the Space and Parent Page Another way to do this would be in the Hierarchy: * Select the 3 dots in the upper right and select "View in Hierarchy" * You can drag and drop pages, group them under new…

Hey @pavan kumar g - welcome to Confluence and the Community. Sounds like you want to use Confluence for sql scripts which is awesome. * Confluence Code Snippet Macro - you can use the Confluence markeup to maintian code in the body of your Confluence pages by typing /Code snippet and selecting SQL option * There are also…

Hello - it sounds like your users may be subscribed to viewing your changes or watching pages for content changes. For a full list of email notifications, see here: https://confluence.atlassian.com/confcloud/email-notifications-724765358.html Your confluence administrator can set defaults going forward but users will most…

Hey @Owl DiBlassio - are the other projects Service Desk Projects or Jira Projects? I think the issue may be permissions. You can add yourself to the permission scheme & groups that the scheme uses. It is possible that a permission scheme locks out admin users. Let me know if that works.

The option should still be in the leftmost panel. You should see "Details, "People", "Summary"... "Request types ... ect. * From Projects, click on the Service Desk Name* Now you should see your Queues, Customers, ect * There should be an option for "Project Settings". If you don't see this option, you probably have…

Hey @Owl DiBlassio - go to the Project > Project Settings > Details and change the "Project lead" field to a different user. Hope this works for you!

Great @Dipti Pandya , glad we could help. If you have additional questions, feel free to create a new post! Have a great day. 

Hello @Dipti Pandya - to find issues between certain dates, you can use this query: created > 2020-04-01 and created < 2020-04-05 updated > 2020-04-01 and updated < 2020-04-09 resolutiondate > 2020-01-01 and resolutiondate < 2020-04-09 You can change the field you want to search by. If you are trying to locate specific…

Hello @Stephen Hickman - to insert a Powerpoint into Confluence, you must have the powerpoint added to the Confluence page before using the macros: * If you are on Confluence Cloud, type in /Office Powerpoint and select the powerpoint to show * If you are on Confluence Server, type in {Office Powerpoint and select the…

Hey @Ron Boeth - here is some Atlassian Documentation that has a ton of info for Cloud vs Server vs Data Center: https://confluence.atlassian.com/cloud/compare-atlassian-cloud-vs-server-744721664.html If you have any specific questions, please let us know! Thanks

Hey there. It is a complex process depending on what you want to do. Do you want to do a full migration from Cloud to Server? Or only specific projects? For all information on how to migrate from Cloud to Server, see this Atlassian…

There is no limit to the number of pages but you will need more server resources as your confluence instance grows. See this thread for more info: https://community.atlassian.com/t5/Confluence-questions/How-Many-Number-of-Pages-can-we-create-in-One-space/qaq-p/1169057

@lester Kacprzak - Jira Administration > System > System Dashboard > Edit Layout. You can rearrange, remove or add gadgets or change your layout completely. This change will affect all users using your dashboard. For more…

Hey @gifxz - the comments JQL: The field 'comment' does not support searching for EMPTY values. Since the comment fields only supports ~ or ~!, which is contains or does not contain, some text... there is no way to know the uncommitted cards. Here is a query that may work: issuetype in (Task) AND updated > endOfDay(-1) and…

Hello @Logan2050Stark - the cloud product compliance/security information can be found here: https://www.atlassian.com/trust Cloud security relies on your administrators to setup an environment that only grants access to specified users or groups. You can find more of that information here: *…

Andy - we are on standard version of Cloud. Is there a different way we can communicate off the community. Don't wanna share company related info to the world ;)

Hi @Andy Heinzer - I am one of the site admins and admin of all products we use on Atlassian Cloud. I double checked all of the service desk projects and can confidently say that there are Organizations showing in the portal that are not configured in the Jira Service Desk projects. The Organizations were on our server…

@jclawson2 when you are on the card find the Activity Section and drop down. You should have options such as 'Comments', 'History', 'Work log'. Select History. 

Here you go: https://confluence.atlassian.com/jirasoftwarecloud/customize-an-issue-s-fields-in-next-gen-projects-951392551.html * Go to your Project > Project Settings > Issue Types * Drag in the Checkbox option, I don't believe Next-gen supports custom fields...

@eirikurg - you can see this link here for more info otherwise I outlined the steps from our system! : https://confluence.atlassian.com/adminjiracloud/configuring-a-custom-field-776636423.html For Server * Admin > Custom Fields > Add custom field * Choose "Select List (multiple choices)" * Give it a Name * Give it whatever…

Hello @krzysztofzarebski - depends on how your user management is configured. * If you instance is managed by Active Directory, The (inactive) must be changed in the Active Directory manager & re-sync AD with Jira. * If your instance is managed by Jira User Management, you can change the (inactive) from Admin > User…

Hello @Angie Affolter - it's still pretty manual, but better than exporting page by page. I see two options: Option 1 (formats space and supported attachments as pages) * Space tools > Content Tools * Find the Export tab * Export the Space as PDF * Select Next > Normal Export * Your PDF will be your entire space, including…

Hi @Karen Waters - for full JDBC information, see here https://confluence.atlassian.com/conf71/database-setup-for-sql-server-979423872.html * Check SQL Database for Confluence > Security > Users and make sure the user has dbo schema and is a dbo owner * Try to mock the login using the username and password (manual verify…

Hello @Kimberly Hendricks - you should blacklist the email address in the administration of your email provider, are you using Office 365, Gmail, Yahoo or something else? Jira links to an email and every email sent that email address is converted to a Jira ticket, so if you can block it in the inbox that would be ideal.…

Hey @[deleted] , thanks for reading! The Service Desk Agents are responsible for resolving operational issues but in the off chance that software engineers need to get involved: * Agents open the Service Desk Ticket * Agents 'Create linked issue' into the respective project * That issue is linked from the Development…