Annie Ioceva _Nemetschek Bulgaria_ Atlassian Partner

Your business teams already know what they want first. They just need a place to say it. If your IT department receives business requests through a JSM portal, you probably have a prioritization meeting on the calendar. And before every one of those meetings, something predictable happens. Someone from the business side…

Why the portal suddenly matters at go-live The preparation for a Jira Service Management Cloud migration is usually intense and lengthy. Data is moved, all projects are checked, the configurations are compared, and agent access is validated more than once. Eventually, after a looong preparation, everything is marked as…

Tracking time is part of every project manager’s life. But let’s be honest, Jira’s built-in time tracking is like that reliable old watch… It tells you the time, but it doesn’t show you much else. In today’s service-driven world, transparency matters, not only within your team but also with your customers. Your team needs…

As 2024 came to a close, our team has been reflecting on the many Jira Service Management projects we worked on this year. As an Atlassian Gold Marketplace Vendor and Gold Solution Partner, we bring value to both sides of the ecosystem - building apps while also working closely with customers to optimize their Jira…

In today's fast-paced world, customers increasingly prefer to solve issues on their own before reaching out for help. According to Harvard Business Review, 81% of all customers attempt to take care of matters themselves before contacting a live representative. This trend underscores the growing importance of self-service…

To keep the Partner Spotlight series alive and well, Atlassian has invited Partners to create their own articles following Atlassian’s suggested format. Here is the latest installment – an interview with Annie Ioceva of Nemetschek Bulgaria. Question: What's your role at Nemetschek Bulgaria? Annie: As the Head of Product…

Hi Community, I wanted to share a video that I found particularly insightful. It’s a talk where Teresa Torres discusses with the Hemnet company their experience with Miro and Jira Product Discovery (JPD), and their reasons for transitioning from Miro to Jira. Tools of the Trade: Switching from Miro to Jira Product…

Hi all! Our service team wants to track the amount of hours worked per customer. For each customer there are contacted hours per month (e.g. 20 hours). Work is managed in separate Jira Service Management project. We want to: 1) internally monitor the hours per customer per month (so we can stop in time :) 2) externally (on…

Hi all, As part of a complex project, we want to use both Proforma and Insight. Insight contains CMDB assets, which we want to expose to Proforma forms as Drop-Down choices. 1) As of today Insight fields are not available in forms - "Integration with Insight fields is in development."…