Laurens Coppens Expert

Hi, We got customers that would like to get more insight in cloud performance and also have some kind of action plan for when performance is not acceptable. Are there any specific URL's that we could access for response time measuring? And is there anything the customers can do as an action on slow response time (besides…

Most of you will use Atlassian tooling in their professional context and mostly work related I’d guess. It was the same for me, my whole professional career is build around Atlassian tools. And while I had al the structure I wanted in my job, I lacked a lot of structure at home. When Jira Work Management got launched I was…

We have a scriptrunner script that populates the summary field based on other custom fields, but after populating it, it should trigger the kb search. When i start typing at the end of summary, it searches, but it doesn't search without human interaction. Any idea how to trigger the kb search from within scriptrunner?

We all know you can use Jira Service Desk for your IT helpdesk, but did you know you could also use it for facility management? No? Then you definitely don’t know you can rent forklifts and aerial work platform’s like scissor lifts with Jira. Our customer Clarebout potatoes wants to onboard their entire plant operations…

When a service desk agent creates a ticket, organization is not automatically added. Is it possible to add this with the automation plugin or with scriptrunner? Issue's created through the customer portel does auto add the organization

Is there a possibility to send an email through automation to an organization? We tried smart values like {{#issue.Organizations}}{{#users}}{{emailAddress}},{{/}}{{/}} as suggested in https://codebarrel.atlassian.net/browse/AUT-475 but this doesn't work.

I have a fresh jira software install on which i installed jira service desk. Instead of the normal approvers, organisations, ... fields it has created fields with these names: sd.approval.customfield.name sd.customer.organisations.field.name sd.origin.customfield.default.name sd.request.participants.field.name Any idea…

The customer has jira service desk access and can view all the issues But when he logges in on confluence, to view the jira issues macro we get: Data cannot be retrieved due to an unexpected error. Is it possible to configure the macro to use another user? Granting the customers jira agent access is not possible.

All, I would like to select a list of people who can approve an issue, but only 1 approval is needed to go to the next step of the workflow. How do you configure this? When i use a multi user custom field then all the users in that field have to approve instead of just 1 person. Regards, Laurens