Discussions
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Diagrams missing from your Confluence PDF export? Why it happens with app macros, and how to check
Disclosure: I'm the developer of Mermaid Editor for Confluence, mentioned at the end. The checks below work for any app. You export a Confluence page to PDF for an audit, a customer or a printed handbook, and the diagram is gone. A blank space, or a line like "Error loading the extension!". The page itself looked fine. WHY…
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How does your service desk handle emails that arrive as attachments?
When a customer forwards an email to the service desk, or a colleague drags an Outlook message onto a ticket, it often ends up as a .msg or .eml attachment. Jira shows that as a raw file, so the agent has to download it and open it somewhere else. I’m curious how your team deals with this in practice: Do you see this…
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Why Jira shows .msg and .eml attachments as code, and how to read them
I build small apps for Jira and Confluence. When I was looking for gaps worth fixing, I kept running into the same ticket: JRACLOUD-77500, "Improve the rendering of email files on issue view". It has been open since 2021 and has 247 votes. The problem is simple. Someone attaches an email to a ticket, and Jira shows a wall…
