Discussions
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Planning poker in Jira Cloud: what Jira does natively, and what to check in an app
Disclosure: I'm the developer of Estimation Poker for Jira, one of the apps mentioned below. The first half of this article is about what Jira does without any app. Most Scrum teams in Jira estimate in story points, and many do it the same way: someone reads out the work item, people call out a number, and whoever speaks…
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21 CFR Part 11 signatures in Jira Cloud: what Jira does natively, and where it stops
Disclosure: I'm the developer of Sign for Jira, one of the apps mentioned below. The first half of this article is about what Jira does without any app. Pharma, biotech and medtech teams run change requests, CAPAs, deviations and design reviews in Jira. Sooner or later QA asks: "Can we sign these in Jira, or do we print…
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Two agents, one request: what Jira tells you when someone else changes your work item
A request comes into the queue. Two agents open it within a minute of each other. Both read it, both start typing a reply, and the customer gets two answers, or one agent reassigns a request the other has just picked up. If you run a service desk on Jira Service Management, you have probably seen this. It's one of the most…
