Anshumaan Bhartiya Atlassian Team

Hi everyone 👋 Some service requests contain information that not everyone should see or change. We’re exploring field-level security in Jira Service Management, starting with Forms, and we’d love to learn how your team handles this today. Our initial focus is letting space admins control access to individual Forms fields:…

We're thrilled to announce that Workforce Management (WFM) in Jira Service Management is officially live. This has been a long time coming. Workforce Management brings native schedule management, real-time availability tracking, and intelligent ticket routing together - right inside Jira Service Management, no third-party…

Hi everyone 👋 Service teams switch between many interfaces every day to resolve a single request: queues, request views, chat and, increasingly, AI. We're exploring how Jira Service Management could bring these together into one experience that helps every team member work at 10x. Before we build anything, we want to learn…

Since launching Workforce Management (WFM) in Jira Service Management, we have been heads-down building on your feedback. We are excited to share the next wave of features that are now starting to roll out! *You can also Sign up here to test Skills-based and automated Team-based Routing. Coverage Gaps When someone becomes…

Thank you all for your amazing participation in our recent AMA! The turnout, the quality of questions, and the engagement from the community were truly inspiring. We appreciate everyone who took the time to join, ask questions, and share feedback. 🎉 Join the Early Access Program (EAP)! We’re excited to invite you to…

Hi Power Users! We’re excited to share a sneak peek of our upcoming Advanced Conditional Logic feature for JSM Forms. Check out this short demo video to see early designs in action: We’d love to hear your feedback! What do you like about the new logic capabilities? Are there any use cases or features you’d want us to…

Hi, Atlassian Community! We’re rolling out the first Workforce Optimization (WFO) Early Access Program for Jira Service Management, bringing together schedules, agent statuses, capacity, and smart routing so every request lands with the right person, at the right time, without overloading your team. To go deeper and see…

Hi everyone! We’re excited to invite you to a closed Early Access Program (EAP) for Workforce Optimisation in Jira Service Management. In this EAP, we’re testing foundational Workforce Optimisation capabilities designed for real-world service management. We're exploring how JSM can better support service teams with…

Hi everyone, We’re exploring Workforce Optimisation in Jira Service Management and want to hear how we can best support you with scheduling, capacity, forecasting, availability, and assignment across your service teams. We’re looking to speak with customers who are involved in how work and staffing are planned and managed…

Hi everyone, We’re excited to share that we’re building AI-Assisted Smart Routing in Jira Service Management and want to hear your thoughts on making this feature powerful and useful for your teams. We’re looking to speak with experts who are involved in how work is routed in their service teams. This might include:…