Discussions
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O DesafioThe challenge is to retrieve the status of an issue using the ITSM virtual agent.
Imagine the following scenario: a user starts a conversation with a virtual agent to report a problem. The agent, autonomously, opens a ticket in ITSM. Days later, the same user returns and asks: "What is the status of my ticket?". The business rule is very clear: the virtual agent needs to provide the status; the client…
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Multiple screens for software engineers
For a software engineer, the modern workflow is often less about pure coding and more about orchestrating a complex ecosystem of tools. On any given Tuesday, a developer's desktop is a battleground of browser tabs and applications: text Jira for project management and requirements tracking. Bitbucket/GitHub for version…
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Is anyone using JSM as an "operational risk hub" in the company?
Hi everyone, I see many discussions about Jira Service Management (JSM) focused on "classic" ITSM: incidents, requests, changes, SLAs, and knowledge bases. That's great, but I wanted to bring up a topic I almost never see around here: Is anyone using JSM as an "operational risk hub" in their company? JSM is already very…
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Refined
O que é o Refined? O Refined é uma camada de gerenciamento de sites (Site Builder) que atua como um "wrapper" customizável sobre o Jira Service Management. Ele não substitui o motor do Jira; em vez disso, ele consome as APIs da Atlassian para apresentar os dados (portais de atendimento, bases de conhecimento e tickets) em…
