Jorge Cammarota_rnitw6 Rising Star

Unfortunately, there's no way around it. The JSM widget (that jsd-embedded snippet) requires the portal to have public access to function. This is an architectural limitation of the widget: it runs in the visitor's browser context, without an authenticated Jira session. I also tried using Refined to configure permissions…

I used the widget to embed a virtual agent on a client and there are a few important things to check to ensure it's working. The portal isn't actually "open" as the widget requires. The domain isn't in the allowlist. The widget's default request type has unsupported required fields. Check the embed snippet. You mentioned…

The only way I know to do this would be through this method: using Atlassian Guard with SSO via SAML/OAuth through a centralized Identity Provider (IdP). The key point is that the IdP is the centralizer. Both your app (via OAuth) and the JSM (via SAML/OIDC through Guard) point to the same IdP, eliminating the need for…

I'm sorry this error occurred. Let's try the following: If you are creating a calculated measure, instead of: WITH MEMBER [Measures].[My Measure] AS ... SELECT ... you should only put the measure definition, for example: Sum( Filter( Descendants([Issue].CurrentMember, [Issue].[Issue]), [Measures].[Issues created] > 0 ),…

Hello, how are you? In the JSM project, go to: Project settings → Forms. Create a new simple test Form. Inside the editor: Add a field of the type: Radio buttons or Dropdown single-select or Checkbox (single) These are the types that can "control" conditional display. Right below this field, click on Add section. Click on…

I can imagine your despair and I'm truly sorry from the bottom of my heart that I can't help. Amanda, try contacting these people through LinkedIn; maybe they can help you. Robert Hean Alex Ortiz

Hi Amanda, how are you? Since this involves invoice and PO data, the quickest way to resolve this is to speak directly with the Atlassian Billing team through official support. Access: https://support.atlassian.com/contact Select the product you use (e.g., Jira, Confluence, etc.) In the request type, choose the Billing /…

Good evening! To confirm: you are using Jira Data Center + eazyBI (Server/Data Center version, which uses pure MDX). The formula I've used in these cases is a valid and classic approach to simulate business hours (08:00–16:00) + excluding weekends using only standard MDX, without depending on the eazyBI Business Hours…

Confirm the Rovo Dev CLI version and installation In the terminal (outside of VS Code): rovo --version If it shows “command not found” or something similar: Install or reinstall Rovo Dev following the official guide (Mac/Linux/Windows): https://www.atlassian.com/software/rovo/dev If a version appears but the error…

It's always a pleasure to help, I'm glad your team will be able to work this way, and your thinking was absolutely correct. If you can help by accepting my answer, it will help me with my personal goals.

Hi Aimee, how are you? I've seen this scenario in several small teams (dev + design) and, generally, what tends to work best is combining the two: Assignee + Team, but at different points in the workflow. When creating a ticket: use “Team” (Design Team) as the “initial owner” When the team doesn't yet know which designer…

Hola, gracias Ese mensaje de “Lo sentimos. Algo salió mal por nuestra parte” normalmente indica un fallo temporal del lado de Loom o algún bloqueo local (navegador/red). Te propongo seguir estos pasos, em ordem, e testar depois de cada um: Probar en una ventana de incógnito / privada Abre una ventana de navegación privada…

Good evening, follow these steps and see if you can complete the process. How to remove the Rovo app from your organization This depends on where Rovo was installed: Go to: https://admin.atlassian.com At the top, select the site/organization corresponding to hitrustalliance-team-uowcvboq. Go to Products → Manage apps (or…

Good evening, how are you? Based on official documentation. Direct answer: Currently, there is no setting in the Zendesk connector to limit synchronization by date range (for example, "only the last 6 months" or "starting from YYYY-MM-DD"). Based on the connector's official documentation: Guia do Zendesk:…

You can’t reverse the order directly on {{#each children}} because EasyPDF just iterates in the order Jira sends the children – there’s no native reverse or sort helper on that array. To actually control the order, the workaround is: stop using children and instead loop over a JQL result that is already ordered. 1. Replace…

Good evening my friend, how are you? Atlassian is having a problem with the Status Page displaying, perhaps this is affecting the creation of your website. https://status.atlassian.com/

Hi Michelle, great question these two options address similar problems, but with very different approaches. A few points to help with the choice (and also to clarify my doubts about your scenario): Atlassian Assets Discovery (formerly Insight Discovery) It is the "native" scanner for the Assets module in Jira Service…

Good evening, how are you? Regarding Jira Data Center 10.3.10, this two-step verification is managed by the SSO for Data Center / atlassian-authentication-plugin app. A few things to check: Confirm if the app is enabled Go to Administration > Manage apps Look for "SSO for Datacenter" by Atlassian If it doesn't appear or is…

Good evening, until recently I was having problems with Atlassian, but it's returning to normal, as we can see on the Status Page. Perhaps this caused problems for you, my friend.…

Good morning today the official way to talk to the Rovo/Rovo Dev team is through Atlassian support. The general flow is: Access the Rovo/Rovo Dev Support Center Starting point: https://support.atlassian.com/rovo/ Open a support ticket / product feedback: In the Support Center, you choose a request type (for example,…

Good morning unfortunately today, this is a barrier the messages sent by Rovo agents to Microsoft Teams are delivered as plain text, so Teams does not render Markdown (bold, lists, formatted links) in this specific flow. This means that, even if the agent “writes” using Markdown syntax, the content arrives in Teams without…

Hello good morning You touched on a very sensitive point of JSM in restricted environments: the native SLA always starts from system events (Created, status transition, comment etc.), and not from an arbitrary date/time field. In Data Center this continues to be true, so the “clean and defensible” way out is to model the…

Good afternoon! Here is the translation into English, maintaining the exact structure and meaning as requested: Migrating projects from one Jira Cloud to another (Cloud ➜ Cloud) Is there a native way? Partially, yes. How? By using CSV export/import between Cloud sites: Migrates issues and basic fields. Does not migrate…

When you change the plan in Site Administration → Billing, the UI doesn't always update instantly across all product screens. Some important points: Confirm the plan in the “right” place: Go to: admin.atlassian.com → choose the site → Billing → Manage subscriptions Check if Jira Software is showing: “Free” or Still…

Good morning, a possible solution would be to Disable the transition screen on the board (temporarily) In Board settings → Columns → click on the status → check if there is a “screen” or transition configuration associated. If the requirement to fill in the field can be done by a validator in the transition triggered…

Good morning. So, no, Jira does not currently have a “word wrap” button/flag to show the full Summary/Notes in the filter view. The real alternatives are: expanding the column, using the issue's side panel, or exporting (CSV/HTML) to see the full text. That is what I have been doing when I need to, but perhaps someone from…

rovo no slack ainda não tive a chance de implementar.

Good evening, I have had some similar problems before. Check if the widget is correctly configured in Jira Go to the Jira Service Management of the service project: Project settings → Channels → Widget. Check: The channel is enabled. The domain where the widget is running is included (allowed domains / trusted domains,…

Good evening, this is indeed a problem making the receipt of emails difficult. Why is it not possible to edit the default email account? In JSM projects: The default email account (xxxxx@atlassian.net) is created and managed by Atlassian. It cannot be changed / renamed – only activated/deactivated. To use…

Good evening, yes this is a common problem when you need to use HTML, I suffer a lot with Refined and Confluence documentation, but let's find a solution for your problem. First option: What you can do today (workarounds) Unfortunately, there is no admin setting that “forces” the decoding of this. The practical options…