Andrew Zimmerman Community Champion

Hey there! We're reviewing some processes at our organization and I believe the way we track and display our product feature requests could benefit from a refresh! I'd love to hear ideas or implementations that have worked for other organizations. Background: We make software products. We collect feature requests…

Hi there! We use Confluence Server 6.12.2 at my organization. When users edit a page, at the bottom of the page they have the opportunity to "Update" or "Update & Notify." "Update" is the highlighted option, as shown in this screenshot below. A few users have reported not getting updates to pages they are expecting to (and…

I'm looking for some insights from the Atlassian community on the best practices for effectively using Jira Software and Gitlab together. Project Alignment One question that often comes up at my place of work is, "How should the organization of both applications (Jira and Gitlab) align with or map to each other?" It seems…

In Jira Server, is it possible to customize the JSON payload that will be sent to WebHooks? In System Administration, I only see the the checkbox for an empty body to be sent to the URL, but I don't see where to customize the JSON body. Looks like this may be possible in Jira Service Desk when configuring Automation, but I…

I have a scenario where several hundred field values need to be disabled for a multi-select list custom field in Jira. Is there any way to bulk disable custom field values within the Jira interface, perhaps with Scriptrunner? Or, is disabling values one by one the only way to handle this from within Jira? Thanks! Andrew

I'm reaching out to the Atlassian community for some insights or success stories. Here's the situation: I'm an IT manager at an organization that has a rather unwieldy Confluence instance. We've used Confluence for many years and it's served as the primary collaborative documentation tool. The mountains of content make it…

Hi there, I'm attempting to update a large group of existing issues via an External System Import (CSV). During this import I'd like to empty out/clear out the values of different custom user fields on existing tickets. I'm having trouble with this. Is there a certain format for those I need to adhere to when setting up my…

Is it possible to view the changes history of a specific issue security level in Jira Server? I thought it would be in the Audit Log, but changes to that actual Security Level don't seem to show up there. Is there another way to audit the change history to a specific issue security level in Jira? Thanks! Andrew

As an administrator, is there a way I can query for custom fields that do not have a value populated anywhere in our Jira instance? For example, it would be great if I had a way to quickly see the number of tickets that have a "not EMPTY" value for every custom field at a high level, so I can quickly find the ones that…

I took over as Jira administrator on an established instance and I'm working to clean things up a bit. I see a few custom fields that have no context configured at all for any projects or issuetypes. When editing the configuration it just displays, "Not configured for any context." I would like to delete these custom…

I'm working with my office's administrative team to revamp the create screen for a request type they have in their Service Desk project. However, their request for the renewed intake form is pretty complex. They're hoping for lots of itemized data points they want in separate fields. Currently, there is just a tip message,…

Is it possible to enable space administrators of one specific space to manipulate Space CSS? Or is it all or nothing? The majority of spaces in my instance do not need this, and most space admins probably are not prepared to customize a style sheet for their space, so I'm wary of enabling the "Custom Stylesheets for…

Hi there, I have a Create Sub-tasks post-function that's creating 10 different sub-tasks (part of an onboarding proecess) in a Task workflow (using Bob Swift CoT). The problem is, the executor of that transition does not want to be set as a Watcher on each subsequently created Sub-Task, only the main Task. In the Create…

I'm trying to audit some Jira Server internal directory users. As an administrator, is there a way for me to see whether a user has any keys or access tokens associated with their account. I don't want to disable a user that is being used for any integrations. Thanks!

Hello, community! In Confluence Server, does anyone if the total amount of attached files in Confluence affects overall application performance? If so, might anyone have some resources I could read up on for more technical elaboration, rather than just a simple "less is better" explanation. Things I'm hoping to learn…

Is there a way with CQL (or otherwise in the app UI) to query for content modified BY a specific user in a specific date range? I've seen a lot of answers on how to query for content last modified in a certain date range, that a specific user created or contributed to. BUT, I can't seem to find out how to query for…

Hi there, Using Scriptrunner for Jira Server, I'm trying to return a number count of linked issues if those linked issues meet certain conditional requirements. Namely, I'm looking to input a count into a scripted field (one with a Number Field template called "Upsell Count"). This script should only run on "Invoice"…

Hi there. My organization uses Jira Server v7.12.3 and we utilize the Adaptavist Scriptrunner add-on. I'm working on a scripted Listener and trying to fire an event if a condition is true. However, the event trigger I'd like to use is the change in value of a Script field. Is that possible? Can a change in Script field…

Hi there. My organization is using Jira Server v7.12.3 and uses the Scriptrunner add-on. Is there a way to set up a Listener that fires an event when one custom field (number) on an issue changes AND another custom field (date) is in a specific range? I have the first part of the condition set up, but not the second.…

Hi there. My organization uses Jira Server v7.12.3. We're looking to modify one of our Jira projects which would include changing the Project Name and Project Key. We have an application link in our Jira instance to Bitbucket so that dev tools info (commits and pull requests) appear on tickets in Jira. Are there any…

Hey everyone! Curious if anyone has implemented and continues to use an add-on that allows for threaded comments in Jira Server. Any that you would recommend, or, equally as useful, advise to stay away from? Looking to roll out this feature in my workplace in 2019. Let me know if you have any thoughts, tips, or…

Hey everyone! Curious if anyone has implemented and continues to use an add-on that allows for threaded comments in Jira Server. Any that you would recommend, or, equally as useful, advise to stay away from? Looking to roll out this feature in my workplace in 2019. Let me know if you have any thoughts, tips, or…

We believe we have identified some Jira filters that are eating a lot of our instance's resources and potentially leading to slower performance in Jira. We suspect some of these queries are running so frequently because of use in Confluence via Jira issue/filter results macros. Is there any way to query Confluence to find…