How to clear existing user field values through an external system import?

Question

Hi there,

I'm attempting to update a large group of existing issues via an External System Import (CSV). During this import I'd like to empty out/clear out the values of different custom user fields on existing tickets. I'm having trouble with this. Is there a certain format for those I need to adhere to when setting up my CSV to signal Jira to clear out these field values?

Thanks so much!

Andrew Zimmerman_rvmutq · Answer

No worries. Thanks for looking, Trudy. I'll reach out to Atlassian directly.

Trudy P Claspill · Answer

Unfortunately I have not found any additional information about how to clear a user picker field during a csv import. I recommend that you open a support case directly with Atlassian Support.

Andrew Zimmerman_rvmutq · Answer

Hi @Trudy P Claspill,

I'm trying to clear a user picker field, and I'm on Jira Server 8.14.0

Best,

Andrew