Discussions
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🚀 Improved Escalation Policies for JSM On‑call teams
Hi Atlassian Community! 👋 If you use Jira Service Management for on-call and escalation policies, we’ve got a quick update to share. This change improves how escalation policies determine who’s next or previous on-call responder when schedule overrides and forwarding rules are in play. This has been a long‑standing ask on…
