Samruddhi Zagade

Hey @Mark Hankins Thanks for your comment! As mentioned in the comment on the JAC ticket, this fix is for both JSM and Opsgenie.

in 🚀 Improved Escalation Policies for JSM On‑call teams Comment by Samruddhi Zagade April 20

Hi everyone, I'm a Product Manager at Atlassian. The JAC ticket for this is now closed with a fix. Check out the announcement to know more about it. Thanks for your patience!

in Notify next on-call user Ignores Schedule Overrides Comment by Samruddhi Zagade April 16

Hey @Michael Bachmann If you are unable to see the option, please feel free to reach out to support, link mentioned here and our team will be able to help you. Thanks!

in 🚀 Create automation-driven Playbooks for agents in Jira Service Management Comment by Samruddhi Zagade July 2025

Hey @Michael Bachmann, Thanks for taking the time to share your feedback — and welcome back from vacation! Totally understand your concerns. The good news is that you can disable the Playbooks panel entirely if it's not adding value to your team right now. To remove it from the issue view: * Go to your Project Settings *…

in 🚀 Create automation-driven Playbooks for agents in Jira Service Management Comment by Samruddhi Zagade June 2025

Samruddhi Zagade Atlassian Team

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