Celina Community Champion

We’re kicking the idea around running a private, full-day Jira intensive. Small group, hands-on the whole day. Not a webinar, not slides. Basics through the advanced, tactical, situational stuff people actually get stuck on. Before we build anything I want to know two things: is this actually useful to people, and what…

If you’re using Jira in your HR team, you know it’s a powerful tool—but only if set up right. Whether you're in HR, marketing, or any other team, Jira can be a game-changer if it's set up the right way. Join Kit (Agile & Atlassian Geek) and Josh (Atlassian Expert) in this special webinar where they’ll show you how to: ✅…

I feel like in every Jira community I’m in, there’s this never-ending debate: to use subtasks, or not to use subtasks? Honestly, how many times have we dived into this already? But I see why. Personally, I’ve found that subtasks can be a bit of a trap. They aren't really a fancy to-do list, and when they're overused, they…

Let’s be honest. Being a Jira Admin often feels like constant firefighting. Broken workflows.Team-managed silos.Notification storms no one asked for.Custom fields multiplying like rabbits. And the worst part? Jira never tells you when you’re building a house of cards. It just lets you keep adding…Until performance…

Jira doesn’t warn you when it’s misconfigured. You might not even realize it, but invisible settings are silently slowing your team down. Right now, buried settings are creating invisible friction across your entire instance. Your team feels it every day: sluggish workflows, confused users, tickets that don’t behave. These…

When you first log into Jira, it looks like a simple digital whiteboard. You create a project, move a few cards, and think, "I’ve got this." But here’s the thing no one tells you: Jira is a silent partner. It won’t tap you on the shoulder and say, "Hey, if you set it up this way, your reporting will break in six months."…

We’ve all been there. You open Jira, look at your dashboard, and realize a critical ticket hasn’t moved in four days. Why? Because someone was waiting for feedback, someone forgot to ping a stakeholder, or someone (let’s be honest, it’s usually us) simply lost track of the "mental tab" we had open for that task. I hate…

#TGIF, but don’t forget to close your sprints 🤭 Or…. keep reading. If you’re a PM or Scrum Master, you know the drill. It’s Friday afternoon, the team is wrapping up, and you’re headed for the weekend. But if you forget to hit that "Complete Sprint" button, your Monday morning is already ruined. I would say on average,…

Buying a separate app for every small task in Jira is expensive and messy. Imagine having a single, lightweight toolbox that does the job of many plugins, for the price of one. That is Power Tools for Jira. It’s your "Swiss Army Knife" for Jira, keeping your instance organized and your budget happy. 🔑 Everything You Need…

If you’ve ever worked as a support agent, you know the feeling: 20 tickets in the queue, people asking for updates, and everything feels like it’s on fire 🔥 Most of the time, it’s not that the issue is complex; it’s the delay that hurts.By the time you respond, the customer’s frustrated, context is gone, and you spend more…

Now you can chat with customers in real time - directly inside Jira Service Management. No switching tools, no delays, no need for escalation, and no missed context. 💬 How it works TL;DR - customers are entering the chat queue when agents are available. Agents are notified that the customer is waiting, and they're starting…

Last year at Team, we saw someone carrying more stickers than clothes. True story. 😅 And honestly? We get it. Conferences aren’t just about talks and slides — they’re the perfect opportunity to level up your tech gear, score swag, and collect stories you can’t get anywhere else. 🎁 So you better meet the Sevidev team at…

Is your CMDB connected to Jira? Or is your asset data still fragmented? For large-scale Jira Service Management implementations, Assets is a game-changer, but still one of the most underutilized features. With Assets, Enterprise teams can: ✅ Build a scalable, queryable asset database inside Jira✅ Sync assets live from…

Use case - Problem Two Highest priority Bugs in project PAY suddenly disappeared from our sprint: 3DS fails for VISA on first attempt Legacy bug No cards on the board, links returning 404, team in panic. Jira doesn’t have a native recycle bin for work items, so “Delete” really means gone. Solution Use the Who Deleted My…

Over time, our toolstack grew out of control: * Slack for conversations * Miro for planning * Excel for timelines * Jira for issues * Confluence for documentation * Don't even mention AI. Every tool had a purpose, but together, they caused more pain than progress: 🔁 Repeating the same info in multiple places 💬 Scattered…

Jira Assets is one of the most powerful features inside Jira Service Management - but most teams either ignore it or implement it poorly. In our work with dozens of companies, we consistently see the same symptoms: Schemas that are messy or duplicated No automation or broken syncs No real reporting — just noise Chaos…

Teams lose hours waiting for replies in Jira comments.Context gets lost. People are hard to reach. Work stalls. As I collaborate with Sevidev team, we developed Chat for Jira to solve this by bringing fast, direct, and structured communication into Jira itself. So here is why I think it's worth it, and I put a use case for…

If you're exploring Jira and wondering how teams manage things like: who has which laptop, where the shared printers are, what software is assigned to whom, or how to keep track of hardware and tools... …then let us introduce you to Jira Service Management, and its hidden gem: Assets. 🧩 Assets is like a connected…

Are you still managing your IT assets outside Jira? Spreadsheets? Siloed tools? Manual updates? (please don't 😅) If so, you’re missing out on one of the most powerful (and underused) features of JSM: Assets. Assets gives you a structured database inside Jira, tightly connected to your service management processes: ✅…

Are you still managing your company’s laptops, software licenses, access permissions, or services in spreadsheets? You’re not alone. Many teams start that way, but as your organization grows, spreadsheets become chaotic, error-prone, and hard to maintain. That’s where Jira Assets (formerly Insight) comes in. It gives you a…

Hi JSM folks 😊 Wanted to share a recent observation from our work with Jira Service Management teams. We’ve rebuilt a lot of Jira Service Management setups over the years—across IT, security, support, and ops. Big orgs, small teams. Doesn't matter. And what we’ve noticed is this: The same 7 problems show up again and…

Who among us hasn’t had an issue mysteriously disappear from a Jira board?If you've never had a ticket vanish into the void — go ahead, cast the first stone. 🪨 And how many times have we just shrugged, cursed quietly, and created a new one because it was faster than digging through audit logs? Now imagine this...You open…

Hey fellow Jira admins 👋 We’ve reviewed and rebuilt dozens of Jira instances over the years - across industries, company sizes, and use cases. And no matter the setup, the same problems keep showing up.Not the loud, obvious ones. The silent killers—the ones that sneak in slowly and quietly chip away at performance,…

You’re in the middle of a sprint, everything seems to be moving along... and then suddenly someone says:"Wait, wasn’t there an issue for that?" You start searching. Nothing.Check the backlog. Nothing.Ask around. Everyone kind of remembers it, but no one knows where it went. Sometimes it’s a mistake — someone accidentally…

Hey Atlassian Community! 👋 I'm super happy to announce, we’ve (with gryd.io team) just released a new Forge-based app that brings together some of the most requested lightweight Jira enhancements—all in one tool. No context-switching, no heavy plugins. It's called Power Tools for Jira. 🔧 What’s included? ✅ Checklists –…

What happens to your tickets when the whole team is off celebrating: ❌ SLA timers tick away, leaving your team scrambling to catch up. ❌ Customers grow impatient, expecting resolutions regardless of the season. ❌ And if you’re offering international services, the reality is, your clients’ working hours don’t pause just…

Team Sevidev is ready for a full-on Jira deep dive in Anaheim! Whether you're struggling with messy workflows, endless comment threads, or just looking for ways to boost team collaboration, we’re here to talk real Jira challenges and real solutions. 📍Find Sevidev at the expo—ALL DAYS! We’ll be roaming the floor, ready to…

 Hey there, TEAM 2025! 👋 The gryd.io team is coming in hot, and we’ve got ALL the fun stuff you don’t want to miss! Here’s why you NEED to come say hi: 1️⃣ Jira Automation Challenge 🧩 - Escape room! Think you’ve got what it takes? Test your skills by solving real Jira automation use cases. You can compete solo or team up…

If you've ever found yourself switching between Slack / Teams, and Jira just to stay updated on project progress, you know how frustrating it can be. Messages get lost, context is often missed, and the time spent hopping between tools adds up quickly. It’s a challenge, especially when you're working across multiple teams…