Discussions
-
Integrating Alerts with Logic Monitor
TLDR: In the Logic Monitor integration with Operations, replace ##ALERTID## with ##INTERNALID## in the HTTP delivery alert data from Logic Monitor (provided by alertData.txt) This isn't a question, but I wanted to post this here in case it helps someone with the same issue. We noticed inconsistencies in interactions…
-
Keeping tickets closed when requesters say "Thank you"
Like many organizations (Atlassian included), we prefer to reopen tickets when a requester replies after closure in case they need further assistance. This is a better experience for both the responder and the requester as the context remains in a single request and the interaction can resume where it left off. The…
-
Hitting 1000 result limit when querying a given object type in Assets
I'm attempting to fetch all objects of a given type in Assets. We have 5000+ objects of the type "Computer" in our database, but when we query this object type via the API, the total returned is 1000. Query route: * https://api.atlassian.com/jsm/assets/workspace/{workspace_id}/v1/object/aql The post body: *…
