Zuzanna Patocka_Deviniti_ Atlassian Partner

Hi App Central community 👋 Deviniti just launched a new app for engineering teams: Requira - Requirements & Traceability for Jira. It’s built around a problem that’s easy to describe and hard to solve: how to keep every requirement linked to the test that verifies it, know who signed off on what, and do it all without…

Hi App Central friends! The Deviniti team wants to share a long-awaited update: our Dynamic Forms for Jira app now works in JSM space, too. The problem with service desk forms We know from our customers that much of the pain around service desk forms comes from the form structure itself. Let's say agents open a ticket, and…

If you’re planning a Data Center-to-Cloud migration, there’s one thing that catches a lot of teams off guard: your SLA configuration might not survive this move unchanged. In some cases, your current app may support an automated migration path. In others, you may need to rebuild parts of the setup manually. And yes, the…

Hi Atlassian Community 👋 I’m Zuzanna from Deviniti. Our Product Design team is exploring an early-stage idea for teams working with contractual SLAs in Jira Service Management, and we’d love to learn from people with hands-on experience. We’re looking to speak with JSM admins, service desk managers, and teams responsible…

TL;DR High-impact incidents get lost when queues and priorities aren’t shared across teams. The 5-step fast-track pattern fixes this with context-driven routing, unified SLA/OLA timing, and cross-team visibility in Jira. Watch the short demo from ACE or read more below. There’s a moment every support team dreads Your queue…

Global teams don’t work a perfect 9–5, and your SLAs shouldn’t either. Customize calendars to mirror your team’s real-world schedule, down to the hour. In the final article of our SLA best practices series, we explore how to tailor calendars in Jira Service Management. We'll show you how to set up SLA pauses for weekends…

You don’t need a stack of add-ons to run consistent SLAs across many Jira Service Management (Cloud) projects. Native JSM gets you most of the way—if you set it up with intent and test as you go. This short, practical playbook will show you how to standardize rules, align calendars across time zones, make status visible,…

Hi App Central friends 👋 We’re inviting you to join our Research Program to share feedback that directly influences UX and features across Deviniti apps. Participation is optional and scheduled only when studies match your profile. Big or small, every piece of feedback matters. Whether you’re solving problems through a…

The calendar has changed, or a condition has been misconfigured, and boom, your SLA data is off now. Some Jira admins lose sleep over it, asking on Atlassian Community: “How do I recalculate my SLA?” or “How do I restart the SLA clock?” This article is your easy-to-follow guide to recalculation. It will show you how to…

If you have ever sent a request via the Jira Service Management customer portal, you know how it goes. You wait, tapping your fingers on the desk, but hours pass, and all you see is “Open” or “In progress.” Will you hear back today—or next week? Let’s talk about SLAs in JSM from the perspective of customers. Any updates,…

SLA fields out of control? You’re not alone Have you ever opened Jira’s custom fields list and spotted like 20+ “Time to resolution” fields? Yes, it’s possible. Because JSM creates locked SLA custom fields as part of SLA configurations per project. Over time, these can multiply, especially if you: Create SLAs in each…

When support tickets pile up and customer patience runs thin, reliable SLAs (Service Level Agreements) become your best ally. They bring clarity, accountability, and calm into what can otherwise be a chaotic support process. With reliable SLAs your team is ready whatever comes next If you're a Jira admin or part of a…

Hey Atlassian Community! We’d like to inform you that we’re retiring our apps — User Attributes and Macros for Jira — due to low user demand. This decision allows us to focus on developing solutions that better align with our customers' needs. The apps published under the Inlabws brand will be removed from the Atlassian…

Hi App Central community! 👋 Are you tired of juggling SLAs across projects? Facing SLA logic déjà vu? Then join us for a step-by-step guide to fixing your setups and making them work for you (not the other way around). What will the webinar cover Marta and Diana from Deviniti will show you a 3-step framework to configure…

Subtasks in project management can be exceptionally useful, especially when you're dealing with complex projects. They allow you to break down large tasks into manageable pieces, making it easier for teams to track progress and maintain clarity. Let’s dive into how subtasks work in Jira and why it's worth using them. What…

Hey Atlassian Community! The Deviniti team is excited to share the latest adjustments to one of our leading apps — Dynamic Forms for Jira (Cloud). If you're a Jira admin who wants to improve form usability, read on. Below, you will learn how the app supports teams and how new updates work in practice. About Dynamic Forms…

Join us for the 12th edition of Jira Day by Deviniti, taking place on March 13th-14th, 2025, in the historic city of Cracow, Poland. This event brings together a vibrant community of over 300 Jira enthusiasts. It offers a unique opportunity to explore the latest advancements in project management and Atlassian tools.…

Managing tasks efficiently in Jira can be challenging, especially with increasing project complexity and deadlines. Many teams struggle with staying organized and maintaining clarity. We also faced these problems. However, as an experienced team, we’ve found solutions to improve our workflow and make task management in…

Change is the only constant in the world of IT, and staying ahead means keeping up with the tools and features that empower your teams to deliver exceptional service. As Jira Service Management (JSM) continues to evolve, there’s never been a better time to get an in-depth look at its latest updates and capabilities. Let’s…

Ready to move your Atlassian infrastructure to the Cloud but want to ensure a smooth and painless transition? Join us on November 21, 2024, at 11:00 GMT+1 for an exclusive technical webinar, “DC-to-Cloud Migration Strategy: More Than Cutting Maintenance Costs?” hosted by Deviniti. This session is crafted for technical…

Is your Jira setup tailored to your long-term business strategy? Discover how choosing the right Jira licensing model can drive your organization's scalability, flexibility, and cost efficiency. Join two seasoned Atlassian experts from Deviniti: Katarzyna and Szymon, as they break down the key differences between Jira’s…

I am inviting all music lovers to the discussion. This is one of my favorite questions in the world, so I must ask it here: What are TOP3 music albums you can't live without? Of course, choosing only three records can be incredibly hard, but let’s try (or extend it a bit ;) ). So, without further ado, here are my picks: *…