Weronika Hałdaś_Deviniti_ Atlassian Partner

Atlassian Team '26 Amsterdam is right around the corner👀 The Deviniti team and I can't wait to connect and catch up with you all! Here are a few conversations we're planning to have: 🔹Atlassian Cloud migrations that go beyond replication - What to keep, what to sunset, and what to redesign. 🔹AI in regulated European…

Workflow Conditions and Validators are often essential components of efficient day-to-day operations. Each serves a specific purpose and enforces particular requirements within a workflow. With Validators, users receive clear feedback explaining why a transition cannot be executed. Conditions typically work behind the…

Hi, my team and I are currently encountering an issue where the toggle to enable the "New work transition experience" is not visible. Perhaps you know - is it a bug or something has changed, and I missed it? 😄 Yesterday: 

Since joining Deviniti and stepping into the world of Atlassian, I’ve been dreaming about going to Team at least once... this year, it’s finally happening! 🥹🤩 This year, Deviniti is proud to be a Team'26 Signature Sponsor, and I’m super excited to invite you to visit our crew at booth 337! 💬What can we talk about? Pretty…

Hi, Using JCMA, I’m trying to migrate one JSM project and one JSM application from my local Data Center to the Cloud. Every time the Pre-migration check shows the following error: I don't select Assets at the 'Choose' step: * I had one issue with an Asset in a project that I didn't migrate (I've deleted it) * I removed all…

I’m a huge fan of sticky notes! 🧡 Maybe it’s a bit strange that working in IT, I don’t rely on digital tools for my daily reminders, to-do lists, and all that… instead, I’m old-school and write everything down on sticky notes 🫣 Believe me, I’ve tried almost everything - calendars, Trello, private Jira, phone reminders,…

The tree structure in Requirements and Test Management for Jira is more than just a way to organize data - it’s your central navigation system for complex test and requirement repositories. A well-maintained structure brings clarity to your project, speeds up your workflow, and ensures nothing gets lost. How to manage it…

Struggling to identify how to begin writing test cases from a requirement is a common challenge 🧩 To address this, Requirements and Test Management (RTM) for Jira includes an AI-powered Test Case generation feature. It assists in quickly generating initial test case drafts based on requirement content. When should you use…

In many organizations, customers are not only external clients but also employees who don’t have a Jira license. While licensed users can take advantage of many queue or view configuration options, those who only use the portal have much more limited possibilities. 💭Let’s imagine a simple case when an employee submits a…

In modern software development, maintaining control over requirements and testing processes is essential for delivering high-quality products and meeting user expectations. I'd like to share practical QA techniques and configurations to streamline and standardize testing activities. It covers workflow in Requirements and…

Effective requirements management is the foundation of successful product development. While the requirements tree structure in RTM (Requirements and Test Management app) helps organize your work, a well-defined process for gathering, defining, and refining requirements ensures you build the right solutions - efficiently…

Do you ever come across forms where the number of fields seems endless? I do! 😵‍💫 Having too many fields on a single form can lead to confusion and difficult navigation. 🔗Very often, multiple fields on the screens refer to the same area of information, for example: * Standard contact details in service requests * Hardware…

Some might think a support agent’s work is simple and that the process doesn’t require much attention - open a ticket, read the problem, reply.Nothing could be further from the truth. Believe me, I know something about it 😉 What also matters is: good work organization the ability to prioritize a convenient tool for…

Incidents happen…We usually do everything we can to prevent them, but we also understand that, despite our best efforts, they can still occur. Beyond simply acknowledging that an incident might happen, it's important to have a solid plan in place for what to do when it does. Effective incident management isn’t just about:…

For me, a well-structured request type means not only the right selection of fields to gather the necessary information, but also: * ease of use for the customer when filling it out * ease data collection and reading for the agent There are request types that start off simple, with basic fields like summary, description,…

It's Friday then... It's time for the last, but not least, post in my SLA Common Challenges series 💁‍♀️ This challenge is about: Transparency 🎯 SLA tracking isn’t just about having timers in place - it’s about making sure the right people see the right information at the right time. In many setups, agents can see SLA…

Another Friday, another common SLA challenge!🎯 This time, we're focusing on: Process Optimization 📉 Here are three points worth considering we've identified during our research: 1. Not every issue follows the same path 🔀 That’s why a "one SLA fits all" approach rarely works in practice. Instead, flexibility is key: * Start…

With this post, I'm kicking off a short series on common challenges related to SLAs based on insights we gathered during research for our SLA Time Management app 📚 Let’s start with the first challenge: Standardization🛠️ Here are some of the most common problems users experience: * Everyone tracks SLAs their own way * Teams…

I believe many would agree that feedback is an essential and valuable part of our work. 🟢Positive feedback gives us motivation, satisfaction, and the energy to keep going. It also reassures us that we’re on the right track and doing things well. 🟡On the other hand, less positive but constructive feedback helps us improve…

I've been working as a support agent for over 8 years now. For me, it's more than just a job - it's about genuinely wanting to help, share knowledge, and stick to the response times we've committed to. After all, I also find myself on the other side sometimes, and when I do, I want answers fast 💁‍♀️ That’s where the…