Joao Galego Insider

Discussions

    • Using Assets as a Document Control Register for Confluence, SharePoint, Box, etc.

      Hi everyone, I am currently exploring an idea for using Assets in Jira Service Management as a document/KB articles control register for our operational documentation and knowledge base. The main objective is not to replace Confluence, SharePoint, Box, etc. These platforms would continue to be the actual repositories where…

    • Introducing myself – AI-enabled service management

      Hi everyone, My name is Joao, and I am based in Brisbane, Australia. I work in service management and support operations for autonomous mining technology, using Jira Service Management and Confluence to support incident management, service requests, problem management, change management, documentation, and collaboration…

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