Joao Galego Insider

Hi Giuseppe, Thank you for sharing this example. I have a related question about technical-document management within the Atlassian F1 Team. Is Assets used only to manage hardware and software assets, or is it also used as a controlled register for documentation such as technical manuals, procedures and specification…

Hello @Eugene Pak , Thank you for sharing this valuable information about Atlassian’s new Customer Service Management app. I am currently exploring its capabilities while setting up our first CSM space and Customer Experience for a new external customer. So far, I have created the CSM space and Customer Experience and…

Hi @Susan Waldrip Thank you for the feedback. You raised two very important points. The first one is the scale/licensing limitation. For the pilot, we are planning to start with a limited number of documents so we can validate the concept before considering any broader rollout. I agree that if the number of controlled…

 Hi @Aron Gombas _Midori_ Yes, I agree. I think the “single view” is one of the key points we need to validate during the pilot. At this stage, my thinking is that the Assets object would become the control record for each document, while the actual content would remain in its original source repository. For example: - If…

Hello Ivica, Welcome to the community! Please reach out if you need to exchange ideas. Regards, Joao

Hi @Anna Wilson , Welcome to the Atlassian Community. One thing I wish I understood earlier is that Jira and Confluence work best when you start with the real team process, not with the features. It is easy to get excited by boards, workflows, automations, dashboards, AI, and integrations, but the most important first step…

I am keen to have Customer Service Management rolled to our environment, @Teresa Fok . I experienced Omnichannel during my visit to team On Tour in Sydney this year and I am keen to start using it. Hardware Asset Management is one of things we were waiting for too.

I’ll go with Project Hail Mary — I actually had the chance to attend the premiere here in Australia last Saturday. Without spoilers, it’s the kind of story that keeps you engaged all the way through — a great mix of science, problem-solving, and humour. Definitely one I’d watch again.

Hi @María Ferreño Serra I have the same dilema here, Customers who use different languages. I tried to prompt the VA in different languages, but it does not understand it. Shame, not a complete AI solution.